|
|
| |
The CPA Board has developed a training tool aimed at assisting organizations with orienting new front-line employees to the dynamic world of parking. The Parking Professional Primer is also an excellent 'refresher course' for long-term, front-line staff in need of revitalization.
Cashiers, attendants, compliance officers, and other front-line parking staff will gain a fundamental understanding of how a parking organization works and how their job fits into the big picture by studying various topics.
After the initial company orientation by managers or human resources personnel, the Parking Professional Primer will introduce the student to parking topics such as:
* Customer Service: who's, what's, where's, when's, and why's of service delivery,
* Customer Care: how to care for difficult, angry, upset, and happy customers,
* Working in a Cash Environment: cash handling techniques, safety and security, accountability,
* Enforcement/Compliance: do's and don'ts, ticket issuing basics, appeals procedures,
* Basic Equipment Maintenance: troubleshooting, 'looking under the hood',
* Vehicle Operations: valet parking, stacking vehicles, clearances.
Recognition
Graduates will be recognized nationally in The Parker magazine, and awarded a certificate and pin to wear proudly. Owners and operators will reap the benefits of a well-trained team of service providers.
Instructor's Manual
Intended to supplement your company's policies and procedures with specific parking information, the study materials include an instructor's manual that provides areas where you can add your organization's policies and procedures for a customized training package. The manual also provides test questions for evaluating the student's understanding of the material and for identifying successful participants. Training and testing can be administered by managers or instructors on site, so all of your front line employees will benefit from standard training without the high costs of getting everyone to a central training site.
Fee Structure
1-5 students $95.00
6+ students $80.00
Fees are per student and include course registration and materials.
Instructor - each manual $245.00
Includes study material, training schedule, student exercises, test questions and answers, training tips and suggestions for program customization.
Note: to ensure the accuracy and relevancy of study materials, the Instructor's Manual is issued a serial number and is valid for one year from the date of issue. At least one instructor's manual must be purchased by an organization. |
| Studytype |
Canadian Parking Association
|
| Length |
0 years |
|
|
|
|