Employee/customer Thefts Have you found?

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Shannon Robeson
parking@jaxbchfl.net
City of Jacksonville Beach

Employee/customer Thefts Have you found? Posted on 7/15/2010 12:51:45 PM

I am interested in hearing about theft problems companies have encountered for paid parking from employees and the public.

Do you have cashiers or meters? How did you discover the theft? What are the details? How can you/did you prevent theft?

I hope to learn from others what to look out for. Thanks

Anonymous

Re: Employee/customer Thefts Have you found? Posted on 11/22/2010 2:11:09 AM

The answer to this question now fills volumes at various parking operators audit offices and keeps audit consultants busy every day.
Theft in the industry is dependent on many factors. Whether you have modern revenue equipment or simple parking operations, a study of your operating procedures and the revenue handling is required in order to determine the gaps and opportunities that exist in your operation.
Surprisingly, municipal or private operators that have had audit reviews of their operations have found 10-15%, or higher, as an average of loss. Considering the amount of monies derived from parking, this is a substatial amount of money that can be reduced, if not eliminated, with the introduction of policies, processess and procedures that must be maintained in all areas of revenue flow.
Shannon, there is much to learn

Vincent Lee
vincent.lee@ake.com.cn

Re: Employee/customer Thefts Have you found? Posted on 11/30/2010 6:37:33 AM

We have a expanded system based on our parking guidance system. Say, we can add SMS to our software,once detected the car left the parking slot, the system will send you a SMS to your mobile telling you your car left the parking slot. www.ake.com.cn

Anonymous

Re: Employee/customer Thefts Have you found? Posted on 12/27/2010 5:54:43 AM

Aqui en Mexico lo que sobran son rateros y robs en los estcioanamientoss

Anonymous

Re: Employee/customer Thefts Have you found? Posted on 12/6/2011 10:21:59 PM

1. Regardles of technology you use you should look at and follow fundamentals.
a. Require a supervisor to document start and end loop counts and if lot isnt empty document how many in lot at start of shift. Match these numbers with tickets sold then match tickets sold to revenue collected. Are you charging flat fee or hourly. Doesnt matter, what matters is that you match physical to sales. Make sure loop or gate counters are contolled only by a manager or supervisor and locked.

b. Require spot audits throughout the day that consist of checking current physical cash fees collected to tickets sold up until that point.

c. Make sure a supervisor or accounting clerk balances the days receipts to the tickets.
If possible have vendor provide management reports that list all transactions and transaction types. Watch for cleared or cancelled transactions, manual transactions and the like

d. Make unannounced visits and lot checks. require receipts on dashboards as part of policy and when checking thru lot any receipts not displayed write a violation. Patron will either have to produce a receipt or pay the violation and if you get a lot of complaints about not receiving a receipt then that points to a possilbe theft.

3. Make sure receipt tickets are numbered and pull a start ticket and end ticket for each shift. The difference between the numbers should tell you how many were sold. Wont necessarily tell you the amount if you have different rates but at least you have another physical measure.

Hope that helps.

c.

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