|
|
| |
The Parking Professional Primer (PPP) is a training program aimed at assisting organizations with orienting new front-line employees to the dynamic world of parking.
The program is an excellent refresher course for long-term, front-line staff in need of revitalization and can be used as an overview for supervisory level employees new to the parking industry.
Cashiers, attendants, compliance officers, and other front-line parking staff will gain a fundamental understanding of how a parking organization works and how their job fits into the big picture by studying various topics. After the initial company orientation by managers or human resources personnel, the Parking Professional Primer will introduce the student to parking topics such as:
- Customer Service: who's, what's, where's, when's, and why's of service delivery,
- Customer Care: how to care for difficult, angry, upset, and happy customers,
- Working in a Cash Environment: cash handling techniques, safety and security, accountability,
- Enforcement/Compliance: do's and don'ts, ticket issuing basics, appeals procedures,
- Basic Equipment Maintenance: troubleshooting, 'looking under the hood',
- Vehicle Operations: valet parking, stacking vehicles, clearances.
Course content/manual is intended to supplement your company's policies and procedures with specific parking information.
Eligibility and Fees
Eligibility
Applicants can be members or non-members of the Canadian Parking Association. To be eligible for the CPA members discounted registration fees, the candidates parent organization must be either a full or affiliate member in good standing. Membership information is available on the website at canadianparking.ca. If you have questions concerning membership, contact the CPA office. Non-members are invited to join the CPA to be eligible for the discounted rates, or to register for the PPP program at the non-member rate.
Application Process
Applications can be accessed online at canadianparking.ca, or by contacting the Canadian Parking Association. Once your application is approved and payment received, study materials will be issued. A username and password will be generated for access to the CPA online test center. You will receive an authorization email/letter with instructions on how to schedule your test online. If you do not receive the authorization email/letter within two weeks of submitting your application, contact the CPA.
Study Period
Candidates must complete the test within two months of receiving their study materials. Failure to do so will result in the forfeiture of fees and candidates will have to reapply and pay the fees again.
Fees
Members $150
Non-Members $200
* for more than 10 applications a 10% discount will be applied.
|
| Studytype |
Canadian Parking Association
|
| Length |
0 years |
|
|
|
|