Parker Technology provides parking facilities with a premium customer service experience. From our metrics, 85% of “help” calls in parking facilities are due to humans failing in front of the automation, whereas only 15% of those calls are due to equipment failure. What’s more, according to our statistics, last year the “help” button was pressed in parking facilities across the US 85 million times. That’s where we come in. When someone is stuck in a lane or at a pay-on-foot station in a parking facility, we’re there to help.
With our robust solution, we not only enhance the customer experience, but we also improve operational efficiencies, increase successful payments and ensure calls don’t go unanswered. When a parking guest pushes the “help” button on a PARCS kiosk, one of our patient, well-informed specialists (CSRs) answers and resolves their issue. This is where we shine – as the only company in the parking industry that can deliver face-to-face communication via our patented two-way video intercoms. Putting this personal, human touch back into an automated situation is our unique approach.
We bridge the gap between you and guests in your facility who need help in a lane or at a POF device. We provide a unique solution that enhances the customer experience in a very personal, innovative way. Your staff have enough on their plates without having to answer “help” calls 24/7 as well. Outsource to us and we’ll take the burden off of your people, freeing up their time and focus to devote to other responsibilities.
Everything we do is done with a high level of care, consideration and customized to meet your specific needs. We understand not every parking facility is created equal, so we accommodate our clients with the solution that best fits what they require.
Over the past decade, parking facilities have become nearly universally automated, and frictionless parking has become the latest term to gain outsized focus. But sometimes things go wrong with technology, and you need a human touch. The usefulness of parking technology—as with any equipment—is limited, not just by its functionality, but also by the ability of people to use it. There are many types of parking technologies in use, and drivers aren’t always adept at using each one.
You don’t want drivers waiting behind a closed gate until a parking employee or enforcement officer can be summoned to handle the situation. That’s where the Parker Technology solution comes in – a robust customer service platform, with on-demand virtual ambassadors.
No matter what types of problems arise, the information captured by the system can help diagnose issues and help parking operators address them more efficiently and cost-effectively. When issues arise in a parking facility, the cost can be high. Drivers will avoid facilities in which they’ve experienced problems, or which have a reputation for problems. These types of issues can have a significant impact on the bottom-line. Our customer experience platform can help avoid these issues and protect the bottom-line.
One of the largest benefits of the Parker Technology solution is the data that the platform provides. Parking owners and operators have instant access to metrics about how many calls were made on a given day, week, or month, and the technology also analyzes the reason for each call. This is important information that can be used to improve operations and customer service.
You’ll have access to daily/weekly/monthly reporting for your facilities, with the option to see playbacks and recordings for 30 days. Training and quality assurance are hugely important to us, so we make sure to equip you with the knowledge and metrics you need to improve efficiencies in your parking facilities.
On top of that, gain visibility to call performance data, which provides valuable insight for improving operational efficiencies and enhancing your customer experience.
Explore our videos to watch client stories, hear from our team, and learn more about our customer service solution.
Ready to learn how Parker Technology can improve the overall experience in your facility? Contact us