Operations Manager (Marco Island, US)

AAA Parking

Job Description

Operations Managers are responsible for the management of several hotel locations. They supervise several salaried management employees and may supervise non-exempt employees as well.

  • Responsible for the recruiting, selection, training and performance evaluation of employees
  • Participate in the budget development and management process
  • Create and plan programs and projects that adhere to approved budgets and schedules, and oversees their implementation
  • Develop, maintain and enhance client relationships
  • Conduct preliminary review of all reports, budgets, revenues and expenses to ensure accuracy
  • Oversee revenue control for area of responsibility; may include report and budget development
  • Monitor revenue control measures to ensure performance to budget
  • Analyze data for recommendations including, but not limited to competitive analysis
  • Interact directly with clients to maintain and enhance client relationships; may be responsible for new business development
  • Monitor handling of customer concerns to ensure customer satisfaction
  • Work in developing operational standards to achieve operational excellence
  • Oversee the staffing of area of Operations including, but not limited to recruitment and selection of management staff
  • Responsible for the performance management and development of the staff

Requirements

  • College degree or equivalent years of direct progressive experience
  • Minimum of 5 years of operational and management experience to include multiple locations
  • Financial analysis experience
  • Proven client relations experience
  • Experience preparing revenue reports and using accounting software applications

 

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