Fulfill an important role in the organization to support the Amano McGann Branch Office with responsibilities including: answering incoming phone calls, discussing service and related items with clients, entering service calls into Microsoft Dynamics (GP), dispatching of Field Service Technicians, ordering, shipping/receiving, invoicing and collections, account management, inside sales, and other various administrative tasks.
The General Manager reports to the Branch General Manager (BGM)
Strong oral and written communication skills. Must be accustomed to answering incoming phone calls with a pleasant demeanor and either directly addressing the need, or forwarding calls according to client need/s.
Demonstrated advanced skill using Microsoft Office Suite.
Working knowledge of Microsoft Dynamics and Salesforce is highly desirable.
Excellent organizational/administrative skills.
Ability to multi-task in a fast-paced environment.
Customer service orientation, with a strong problem-solving approach.
Account Management, grow/establish solid relationships with clients and vendors.
Renew/upsell NowCare contracts to existing customers
Generate sales orders for opportunities under $10,000
Ability to learn new software and product lines quickly.
Familiarity with inventory control and procedures a plus.
Pack and process UPS / Fed-Ex shipments utilizing online web portals.
Creates a positive work environment for all parties.
Must be a team player and willing to take on new challenges.
Additional duties as assigned
Associate Degree or equivalent in business or related field
Minimum of 2 years work experience in a high paced business environment
Previous experience in a field service company preferred
Reports to the Branch General Manager (BGM)
Works closely and collaboratively with the Service Manager, Project Manager, and Technical Services Team.
Works closely and collaboratively with the sales and account teams supported
This position will be assigned to support a specific AMI Branch
Compensation and Benefits
Pleasant, non-smoking environment with a competitive salary
Comprehensive benefits package including medical and dental
Paid sick, vacation, and holiday time
Compensation based on qualifications and experience