Field Service Technician (Charlotte, US)

Field Service Technician (Charlotte, US)

Position Overview 

This vital role works on all aspects (troubleshooting, maintenance and installation) of Amano McGann’s parking and access control systems. Must be proficient in all aspects of all Amano Products Lines including lane equipment, pay in lane, pay on foot and software.

Job Responsibilities

  • Play a vital role in the overall success of the new Charlotte branch office location
  • Interface with customer to show strong organizational practices.
  • Report to the site when scheduling
  • Timely notification of problems or delays
  • Communicate to the client while on the job site
  • Guide clients to the service line instead of accepting calls directly
  • Effective communication that creates a collaborative environment with all parties that the Project Team interacts with, including; Clients, Subcontractors, Branch, Support, and associated Corporate Team personnel
  • Research and gain working knowledge via hands-on and AMU (online Amano McGann University) on new hardware, devices, and tools to provide better system solutions and installation and troubleshooting efficiency
  • Follow and enforce all OSHA safety practices
  • Complete the company mandated PCI checklist when servicing a credit card related service issue
  • Ensure that work orders are detailed, completed per Work Order SOP and “Signed-Off” by the client before leaving the site
  • Maintain and operate the company fleet vehicle in a consistent and safe manner
  • Ensure work area is maintained and well organized
  • Complete a service ticket as needed and follow up with support until the item is resolved
  • Report to work in uniform which consists of an Amano shirt/coat, blue work pants, & adequate shoes.
  • When applicable, work in concert with the National PMO team
  • Serve on the On-Call after-hours and weekend emergency rotation when applicable
  • Complete additional duties as assigned.

Accountabilities and Performance Measures

  • “Team” oriented open communication and involvement with all branch and corporate staff
  • Tackle all Service Assignments with an end goal to complete the work order as efficiently as possible without sacrificing quality
  • Work directly with the Service Manager or Branch Sales Manager to maintain adequate service to Amano’s clients with a minimum of overtime
  • Completes required training and development objectives within the assigned time frame

Organizational Alignment

  • Reports to the Service Manager or Branch Manager.
  • Works closely and collaboratively with Project Management at the local or National level

Qualifications

  • Minimum of 3 to 5 year’s related experience
  • Must have a valid driver’s license
  • Software or Network Certifications
  • Able to work in a pressurized environment and meet deadlines
  • Good communication skills
  • IT literate competent in Microsoft Word & Excel; Email and Smartphone Savvy.
  • Ability to assimilate complex documentation including equipment specifications or maintenance instructions

Required Work Conditions

  • Must be able to work in very hot or cold weather conditions
  • Capable of lifting up to 100 pounds
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