This vital role works on all aspects (troubleshooting, maintenance and installation) of Amano McGann’s parking and access control systems. Must be proficient in all aspects of all Amano Products Lines including lane equipment, pay in lane, pay on foot and software.
Play a vital role in the overall success of the new Charlotte branch office location
Interface with customer to show strong organizational practices.
Report to the site when scheduling
Timely notification of problems or delays
Communicate to the client while on the job site
Guide clients to the service line instead of accepting calls directly
Effective communication that creates a collaborative environment with all parties that the Project Team interacts with, including; Clients, Subcontractors, Branch, Support, and associated Corporate Team personnel
Research and gain working knowledge via hands-on and AMU (online Amano McGann University) on new hardware, devices, and tools to provide better system solutions and installation and troubleshooting efficiency
Follow and enforce all OSHA safety practices
Complete the company mandated PCI checklist when servicing a credit card related service issue
Ensure that work orders are detailed, completed per Work Order SOP and “Signed-Off” by the client before leaving the site
Maintain and operate the company fleet vehicle in a consistent and safe manner
Ensure work area is maintained and well organized
Complete a service ticket as needed and follow up with support until the item is resolved
Report to work in uniform which consists of an Amano shirt/coat, blue work pants, & adequate shoes.
When applicable, work in concert with the National PMO team
Serve on the On-Call after-hours and weekend emergency rotation when applicable
Complete additional duties as assigned.
Accountabilities and Performance Measures
“Team” oriented open communication and involvement with all branch and corporate staff
Tackle all Service Assignments with an end goal to complete the work order as efficiently as possible without sacrificing quality
Work directly with the Service Manager or Branch Sales Manager to maintain adequate service to Amano’s clients with a minimum of overtime
Completes required training and development objectives within the assigned time frame
Reports to the Service Manager or Branch Manager.
Works closely and collaboratively with Project Management at the local or National level
Minimum of 3 to 5 year’s related experience
Must have a valid driver’s license
Software or Network Certifications
Able to work in a pressurized environment and meet deadlines
Good communication skills
IT literate competent in Microsoft Word & Excel; Email and Smartphone Savvy.
Ability to assimilate complex documentation including equipment specifications or maintenance instructions
Required Work Conditions
Must be able to work in very hot or cold weather conditions