Field Service Technician (Pompano Beach, US)

Field Service Technician (Pompano Beach, US)

This vital role works on all aspects (troubleshooting, maintenance, and installation) of Amano McGann’s parking and access control systems. Must be proficient in all aspects of all Amano Products Lines including lane equipment, pay in the lane, pay on foot and software.

Job Responsibilities 

  • Interface with customer to show strong organizational practices.
  • Report to the site when scheduled
  • Timely notification of problems or delays
  • Communicate to the client while on the job site
  • Effective communication that creates a collaborative environment with all parties that the Project Team interacts with, including; Clients, Subcontractors, Branch, Support, and associated Corporate Team personnel
  • Research and gain working knowledge via hands-on and AMU on new hardware, devices, and tools to provide better system solutions and installation and troubleshooting efficiency
  • Follow and enforce all OSHA safety practices
  • Complete the company mandated PCI checklist when servicing a credit card related service issue
  • Ensure that work orders are detailed, completed per Work Order SOP and “Signed-Off” by the client before leaving the site
  • Maintain and operate the company vehicle in a consistent and safe manner
  • Ensure work area is maintained and well organized
  • Complete a service ticket as needed and follow up with support until the item is resolved
  • Report to work in uniform.
  • When applicable, work in concert with the National team
  • Serve on the On-Call after-hours and weekend emergency rotation when applicable
  • Complete additional duties as assigned

Accountabilities and Performance Measures

  • “Team” oriented open communication and involvement with all branch and corporate staff
  • Tackle all Service Assignments with an end goal to complete the work order as efficiently as possible without sacrificing quality
  • Work directly with the Service Manager or Branch Sales Manager to maintain an adequate service to Amano’s clients with a minimum of overtime
  • Completes required training and development objectives within the assigned time frame

Organizational Alignment 

  • Reports to the Service Manager or Branch Manager.
  • Works on Project Team and assists Service Team when necessary level
  • Some travel to assist other branches in other markets may be required


  • 3 to 5 year’s related experience a plus
  • Must have a valid driver’s license
  • Software or Network Certifications
  • Able to work in a pressurized environment and meet deadlines
  • Good communication skills
  • IT literate competent in Microsoft Word and Excel; Email and Smartphone Savvy
  • Ability to assimilate complex documentation including equipment specifications or maintenance instructions

Required Work Conditions

  • Must be able to work in very hot or cold weather conditions
  • Capable of lifting up to 100 pounds
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