Install/Support Technician (Roseland, US)

Install/Support Technician (Roseland, US)

We are an industry leading front service technology solutions company looking for a customer service oriented tech-savvy support and installation technician.

Our Company specializes in Valet Parking Management Systems

(Computerized Valet Parking Systems)

Our Technicians are responsible for installing, maintaining, troubleshooting and upgrading computer hardware, software, networks, peripheral equipment and mobile devices; assesses user training needs and trains users in effective use of applications; makes recommendations regarding hardware and software; prepares documentation and provides user assistance to customers. A background in IT and valet parking is preferred.

Job Duties:

  • Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, mobile devices, ip cameras, scanners and related hardware.
  • Troubleshoots problems with computer systems, including troubleshooting hardware and software.
  • Strong communication skills – phone, email, and most importantly in person.
  • Ability to corroborate with sub-contractors, end users and project managers.
  • Focus on exceeding customer expectations.
  • Strong server network experience, set-up, hosting, virtualization.
  • Understand SQL database setup and configuration system installation and support background
  • Ability to work remotely
  • Must have reliable transportation and be willing to travel
  • Training end users
  • Must be able to travel (flight, car, train) up to 80%
  • Ability to work volunteer remote shifts at night and weekends
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