Parking System Support Analyst - Level 1Amano McGann, Inc. (www.amanomcgann.com) is one of the largest parking systems distribution and software engineering companies in North America with full-service offices in 20 principal markets. We maintain market leadership by providing innovative products and services to meet the demands of this fast-growth industry. Our sales and management executives, software development engineers, R&D specialists, and our customer support professionals work together as a team to provide the highest standard of customer satisfaction.
We are seeking an individual with mechanical, electrical, and software troubleshooting skills to work in a fast-paced parking hardware and software support environment. Products supported include automatic barrier gates, ticket dispensers, handheld devices, pay stations, credit card processing, windows and web-based applications, and our suite of access and revenue control software. Amano McGann has an immediate opening for a full-time Parking System Support Analyst at our Roseville Corporate Office.
Respond to inbound calls and tickets from field technicians located throughout the United States and Canada from 9AM-6PM Central
Diagnose and resolve hardware and software issues over the phone, online chat, and through remote server connections
Log interactions with field technicians, time spent, and the final resolution in the ticketing system
Create documentation as needed to cross-train peers on new or modified solutions
Train peers and field technicians
Participate in weekly on call rotation
Skills and Experience Required
Candidate should have mechanical, electrical, and software troubleshooting skills to work in a fast-paced parking hardware and software support environment
Team player with the ability to work independently of and cooperatively with others
Candidate should have experience with servers, server operating systems, and networking
Candidate must possess excellent verbal and written communications skills
A 2-year technical degree or equivalent experience is preferred
Although experience in these areas is ideal, a candidate with the right base of knowledge may also be considered as a candidate for our team