This vital role works on all aspects of Amano McGann’s parking and access control systems (PARCS). The focus of this position would be on configuration, set up, and commissioning of new systems. Must become proficient in all aspects of all Amano Products Lines including lane equipment, pay in lane, pay on foot and software.
Interface with AMI branch offices to show strong organizational practices.
Follow guidelines of system set up and configuration
Communicate effectively and accurately
Follow up with all team members regularly
Effective communication that creates a collaborative environment with all parties that the Installation Team interacts with, including; Clients, Subcontractors, Branch, Support, and associated Corporate Team personnel
Research and gain working knowledge via hands-on and AMU on new hardware, devices, and tools to provide better system solutions and installation and troubleshooting efficiency
Become an installation product knowledge champion for multiple lines of (PARCS) equipment with an emphasis on hot staging including software, card readers, intercoms and other associated devices
Follow and enforce all OSHA safety practices
Complete the company mandated PCI checklist when servicing a credit card related service issue
Ensure that work orders are detailed, completed per Work Order SOP and “Signed-Off” by the client before leaving the site
Ensure work area is maintained and well organized
Complete a service ticket as needed and follow up with support until the item is resolved
Report to work in uniform which consists of an Amano shirt/coat, blue work pants.
When applicable, work in concert with the National PMO team
Complete additional duties as assigned.
Accountabilities And Performance Measures
“Team” oriented open communication and involvement with all branch and corporate staff
Tackle all Project Assignments with an end goal to complete the work order as efficiently as possible without sacrificing quality
Work directly with the Service Manager or Branch Sales Manager to maintain adequate service to Amano’s clients with a minimum of overtime
Completes required training and development objectives within the assigned time frame
Reports to the Service Manager.
Works closely and collaboratively with the Project Management at the local or National level
Minimum of 3 to 5 year’s related experience
Must have a valid driver’s license
Software or Network Certifications
Able to work in a pressurized environment and meet deadlines
Good communication skills
IT literate competent in Microsoft Word & Excel; Email and Smartphone Savvy.
Ability to assimilate complex documentation including equipment specifications or maintenance instructions
Required Work Conditions
Must be able to work in very hot or cold weather conditions