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Senior Field Service Technician (Atlanta, US)

Amano McGann

POSITION OVERVIEW

This vital role works on all aspects (troubleshooting, maintenance and installation) of Amano McGann’s computerized parking and access control systems. Experience in Parking Control or Access Control systems is a major plus. Products include automatic barrier gates, ticket dispensers, access and revenue control computers and software.

JOB RESPONSIBILITIES

  • Interface with customer during to show strong organizational practices.
  • Report to the site when schedule
  • Timely notification of problems or delays
  • Communicate to the client while on the job site
  • Research and gain working knowledge via on-hand and AMU on new hardware, devices and tools to provide better system solutions and installation efficiency.
  • Follow and enforce all OSHA safety practices.
  • Complete the company mandated PCI checklist when servicing a credit card related service issue.
  • Ensure that work orders are detailed, completed in a timely manner and “Signed-Off” by the client before leaving the site.
  • Maintain and operate the company fleet vehicle in a consistent and safe manner.
  • Ensure work area is maintained and well organized.
  • Complete a service ticket as needed and follow up with support until the item is resolved.
  • Report to work in uniform which consists of an Amano shirt/coat, blue work pants.
  • When applicable, work in concert with the National PMO team.
  • Serve on the On-Call after-hours and weekend emergency rotation when applicable.
  • Complete additional duties as assigned.
  • Must be able to work in a non-smoking environment.

ACCOUNTABILITIES AND PERFORMANCE MEASURES

  • “Team” oriented open communication and involvement with all branch and corporate staff.
  • Tackle all Service Assignments with an end goal to complete the work order as efficiently as possible without sacrificing quality.
  • Work directly with the Service Manager or Branch Sales Manager to maintain an adequate service to Amano’s clients with a minimum of overtime.
  • Completes required training and development objectives within the assigned time frame.

ORGANIZATIONAL ALIGNMENT

  • Reports to the Service Manager or Branch Manager.
  • Works closely and collaboratively with the Project Management at the local or National level.

QUALIFICATIONS

  • Minimum of 3 to 5 year’s related experience.
  • Must have a valid driver’s license.
  • Software or Network Certifications are a plus.
  • Able to work in a pressurized environment and meet deadlines.
  • Good communication skills.
  • IT literate competent in Microsoft Word & Excel; Email and Smartphone Savvy.
  • Ability to assimilate complex documentation including equipment specifications or maintenance instructions.

REQUIRED WORK CONDITIONS

  • Must be able to work in very hot or extreme cold weather conditions
  • Capable of lifting 50 to 100 pound equipment
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