Systems Support Technician (Seattle, US)

Systems Support Technician (Seattle, US)

This field service role works on all aspects (troubleshooting, maintenance and installation) of Amano McGann’s parking and access control systems installed at various customer locations throughout the region.

Job Responsibilities 

  • Play a vital role in the overall success of the Seattle branch office location
  • Interface with customers to show strong organizational practices.
  • Effective communication that creates a collaborative environment with all parties including; Clients, Subcontractors, Branch, Support, and associated Corporate Team personnel
  • Research and gain working knowledge via hands-on and AMU (online Amano McGann University) on new hardware, devices, and tools to provide better system solutions and installation and troubleshooting efficiency
  • Ensure that work orders are detailed, completed per Work Order SOP and “Signed-Off” by the client before leaving the site
  • Maintain and operate the company fleet vehicle in a consistent and safe manner
  • Ensure work area is maintained and well organized
  • Report to work in uniform which consists of an Amano shirt/coat, blue work pants, & adequate shoes.
  • Serve on the On-Call after-hours and weekend emergency rotation
  • Complete additional duties as assigned.

Accountabilities and Performance Measures 

  • “Team” oriented open communication and involvement with all branch and corporate staff
  • Tackle all Service Assignments with an end goal to complete the work order as efficiently as possible without sacrificing quality
  • Work directly with the Service Manager or Branch Manager to maintain service to Amano’s clients with a minimum of overtime
  • Completes required training and development objectives within the assigned time frame

Organizational Alignment 

  • Reports to the Service Manager or Branch Manager.
  • Works closely and collaboratively with the Project Manager

Qualifications 

  • Minimum of 3 to 5 year’s related experience
  • Must have a valid driver’s license
  • Software or Network Certifications
  • Able to work in a pressurized environment and meet deadlines
  • Good communication skills
  • Good cause and effect troubleshooting skills
  • IT literate competent in Microsoft Word & Excel; Email and Smartphone Savvy.
  • Ability to assimilate complex documentation including equipment specifications or maintenance instructions
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