This field service role works on all aspects (troubleshooting, maintenance and installation) of Amano McGann’s parking and access control systems installed at various customer locations throughout the region.
Play a vital role in the overall success of the Seattle branch office location
Interface with customers to show strong organizational practices.
Effective communication that creates a collaborative environment with all parties including; Clients, Subcontractors, Branch, Support, and associated Corporate Team personnel
Research and gain working knowledge via hands-on and AMU (online Amano McGann University) on new hardware, devices, and tools to provide better system solutions and installation and troubleshooting efficiency
Ensure that work orders are detailed, completed per Work Order SOP and “Signed-Off” by the client before leaving the site
Maintain and operate the company fleet vehicle in a consistent and safe manner
Ensure work area is maintained and well organized
Report to work in uniform which consists of an Amano shirt/coat, blue work pants, & adequate shoes.
Serve on the On-Call after-hours and weekend emergency rotation
Complete additional duties as assigned.
Accountabilities and Performance Measures
“Team” oriented open communication and involvement with all branch and corporate staff
Tackle all Service Assignments with an end goal to complete the work order as efficiently as possible without sacrificing quality
Work directly with the Service Manager or Branch Manager to maintain service to Amano’s clients with a minimum of overtime
Completes required training and development objectives within the assigned time frame
Reports to the Service Manager or Branch Manager.
Works closely and collaboratively with the Project Manager
Minimum of 3 to 5 year’s related experience
Must have a valid driver’s license
Software or Network Certifications
Able to work in a pressurized environment and meet deadlines
Good communication skills
Good cause and effect troubleshooting skills
IT literate competent in Microsoft Word & Excel; Email and Smartphone Savvy.
Ability to assimilate complex documentation including equipment specifications or maintenance instructions