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Centre Administrator (Scotland, UK)

APCOA Parking UK

The Role

We are looking for eager individuals to join our new processing and administration team in Dingwall. As this is a new team the successful candidate will be part of our Processing Centre from day one and play a role in its growth over the next 12 months and beyond.

What you’ll do

  • Review CCTV images of cars parked in contravention of local site rules
  • Validate Penalty Charge Notices (PCN’s) including potential fines versus approved user and exemption lists
  • Undertake check-ups of vehicle ownership through the DVLA
  • Create and post statutory notification letters to members of the public
  • Coordinate of first line appeals and debt recovery to the point of being passed to a third-party stakeholder
  • Scan of inbound post/correspondence from members of the public
  • Interpret enabling legislation and codes of practice
  • Be the first line for the management of complaints
  • Ensure process to apply Discounts and Exemptions are operating correctly
  • Monitor payment status of Penalty Charge Notices
  • Complete Payment Management activities such as Refunds, Transaction Reversals and Redress Payments
  • Utilise software programs such as Parkway and FGL

What you’ll bring

  • Excellent documentation skills
  • Ability to work in an administrative setting
  • Keen eye for detail
  • Excellent written and verbal communication skills
  • Ability to learn new subjects and absorb new information
  • Eager to acquire new knowledge of computer systems
  • Ability to multitask and adapt to change with minimum supervision
  • Experience of working in the parking industry is desirable but by no means essential.
  • Full accredited training will be provided to all successful candidates.

What we’ll offer you

  • £18,574 per annum
  • 40 hours per week (Monday-Friday on a rotating basis of 08:00-17:00 and 09:00-18:00)
  • 20 days annual leave per annum with 8 Bank Holidays
  • Pension scheme
  • Employee of the month award scheme
  • Employee discount
  • Training and Development
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