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Customer Service Agent (UK)

APCOA Parking UK

The Role

We are recruiting for a Customer Service Agent to join our team. To provide a professional and courteous service to customers, the client and other users of the car park and to maintain the car park & equipment.

What you'll do:

  • You will ensure the safety, security and service of the car park customers, the client and property
  • Carry out relevant basic maintenance of payment machines, entry and exit barriers and other company equipment
  • You will ensure that patrols are carried out in accordance with the sites KPI’s & recorded in the daily occurrence book
  • Complete report sheets or any other log sheets, in full and as instructed
  • Report to your line manager any element of car park service that might compromise the level of service we wish to achieve as well as any irregularities.
  • Ensure you represent the company and the client in a professional and courteous manner
  • Effectively deal with client and customer enquiries on site where possible or to refer clients to the appropriate level of management within APCOA
  • Ensure a consistently high level of customer care and early response to the help points
  • Attend when necessary adjudication hearings to give supporting information in connection with contested civil penalty notices

What you'll bring:

  • Excellent Customer Service and experience of working in a customer service environment
  • Good written and spoken English
  • A reliable and responsible attitude to work, including ability to be proactive
  • Confident, articulate and helpful disposition

What we'll offer you:

  • 20 hours per work working any 5 from 7 days
  • £8.91 per
  • Training and Development
  • Full Uniform
  • Pension
  • Employee Discount scheme
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