Notice Processing Clerk (West Midlands, UK)

APCOA Parking UK
  • Location: Midlands - West
  • Department: Parking
  • Salary Details: £19,426.00 per annum

About The Role

  • To ensure that all correspondence received is answered in a timely and professional manner and within contractual KPI’s, log all correspondence onto the Chipside database
  • Undertake administrative tasks in relation to the given contract(s) to help ensure that all KPI’s and SLA’s are met. Deliver a strong and consistent level of customer service.
  • To safeguard Council and APCOA revenue by adhering to cash handling and banking policies.

What you’ll do

  • Answer all correspondence within the set KPI time.
  • Manage queries and strives for solutions to customers problems to a satisfactory end, wherever possible.
  • Safeguard data protected information and ensure that cash, electronic payments are protected.
  • Provide excellence in Customer Service
  • Deliver and meet individual, site and business objectives and targets.
  • Deal with all refunds in a timely manner using the correct process as per contract.
  • Ensure that all processes are maintained.
  • Work as a multi-functional and flexible member of the notice processing team, capable of working effectively in a multi-service environment.
  • Adhere to Health and Safety requirements and best practice at all times.
  • Ensure company standards relating to DPA and PCI are adhered to.
  • Effectively and efficiently communicate and escalate issues and problems that need manager level solutions.
  • Use knowledge of processes, legislation and guidelines to effectively advise all customers.
  • Meet, and exceed, the KPIs set by the Manager and the individual contracts
  • Adhere to all confidentiality requirements
  • Pro-actively report any contract-critical issues identified.
  • Contribute to corporate initiatives as required.
  • Cascade information as required and maintain good communication throughout each contract.
  • Conduct reasonable non-specified tasks as required, upon request of the Management Team.

What You’ll Bring

  • It is essential that a good understanding of the BPA, the parking industry, Notice Processing, PoPLA, DVLA, PoFA and our clients KPI’s be attained.
  • To effectively use and apply knowledge of the organisation, rules and procedures.
  • The ability to learn, retain and access knowledge of relevant legislation and guidelines pertinent to the contract on which the agent is employed at that time.
  • The ability to work to deadlines and manage workloads in order to achieve the expected service levels.
  • The ability to effectively operate a range of Information Technology systems and software packages.
  • The ability to complete and file reports and documentation as necessary
  • Previous customer service experience.
  • Experience of dealing with customer complaints through following procedures
  • Smart and Professional
  • The ability to effectively and confidently communicate with members of the public, team members and the management team both verbally and non-verbally.
  • Written and oral communication skills
  • Planning & organisation
  • Customer Service and Quality focused
  • Self-motivated
  • Ability to work to tight timescales & stretching objectives

What we’ll offer you

  • £19426.00 per annum
  • 42.5 hours a week- 5 out of 7 days
  • Pension
  • Training and Development
  • Employee Discount Scheme
Apply for this job
  • Join our community for FREE today!

  • Create and share your own profile

  • Join the discussions

  • Publish your own items

  • Subscription to our Weekly eNewsletter

your benefits?

Get connected with parking professionals worldwide

Create your account

Sign in with LinkedIn Close

FREE membership benefits

  • * create and share your own profile
  • * join the discussions
  • * publish your own items on parking-net.commanage news, jobs, tenders, companies, events, showcases, educations, associations and literature.
  • * subscribe to our weekly eNewsletter
Add a job yourself