We are recruiting for Senior Civil Enforcement Officer to assist in managing a team of night Civil Enforcement Officers, enforcing parking regulations as directed under the Traffic management Act(TMA) 2004. This is an overnight role currently operating 4 nights a week.
What you'll do:
You will carry out the normal duties of a Civil Enforcement Officer
Ensure acceptable levels of performance in conjunction with Key Performance Indicators for the role
Uphold client and company policy and take appropriate action as warranted when a breach is identified in a fair and consistent manner.
You will ensure that manning levels and training levels fully meet the operational and contractual requirements of the assignment.
Undertake, monitor and respond to all aspects of the Teams deployment including monthly reviews.
Attend, when necessary, adjudication hearings to give supporting information in connection with contested PCNs.
Ensure correct procedure with HHC, notes, digital imaging protocols, Radio and Body worn Camera protocols are followed, as laid down in the client and/or Company procedures.
Providing advice and information concerning parking related matters, whenever asked, in a courteous manner and professional manner.
Ensure that all team members operate in accordance with company policy and Client policy including but not limited to H&S Policy, EO policy, visions and values, TMA 2004.
You will ensure all paperwork including incident reports and statements are completed and submitted as per current procedures.
To provide detailed reporting in accordance with specified time requirements as per Contract requirements
To ensure that you maintain the highest level of professionalism and integrity in order to promote best practice to the team.
Ensure any difficulties or problems occurring during the course of a normal working shift are reported to your Supervisor / Manager and to log all such reports in your daily Pbook.
What you'll bring:
Familiarity with the traffic management act 2004 and other parking legislation.
Ability to organise and motivate large numbers of contract staff.
At least one year’s experience of working in a supervisory role, in a parking or customer services industry.
Preparation of reports
Smart and Professional
Able to demonstrate excellent oral and written communication skills
Excellent interpersonal skills with the ability to build and maintain positive working relationships
Excellent problem-solving skills
Able to manage and motivate staff to deliver an excellent level of service
Self-motivated, proactive nature
Ability to prioritise, organise and multi-task
Knowledge of parking industry
What we'll offer you:
£24,707 per annum plus additional night allowance of £15.00 per night