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Terminal Forecourt Advisor (Heathrow, UK)

APCOA Parking UK

The Role

We are looking for Terminal Forecourt Advisors to operate at Heathrow Airport on a fixed term contract starting September 2021. As an Advisor you will provide information and advice on behalf of Heathrow Airport to drivers at Heathrow Terminals in a professional, proactive and confident manner whilst engaging with the public to assist in any terminal drop-off matters.

What you’ll do:

  • Proactively approach and inform drivers arriving at the Terminal forecourts
  • Instruct the public and drivers of the proposed Terminal drop-off charges
  • Advise APCOA control team of relevant information by radio and feedback to the APCOA Line Management at Heathrow
  • Actively patrol and engage with drivers
  • Work as part of an efficient team, assist colleagues and take instructions from senior members of the team
  • Working alongside ‘Team Heathrow’ stakeholders to build a strong and cohesive relationship for a positive customer experience
  • Comfortably engage with passengers from a wide-ranging background
  • Understand Heathrow’s expectations on service delivery and execute to a high standard

What you’ll bring:

  • Excellent verbal communication & customer service skills
  • Positive attitude with ability to diffuse situations and keep a cool head when faced with situations of potential conflict
  • Friendly personality with a confident approach to customers
  • Previous customer interaction experience - desired but not essential
  • Multi-lingual - desired but not essential
  • Own transportation or excellent 24-hour transport links to Heathrow essential
  • Maintain a smart appearance consistently

What we’ll offer you:

  • Hourly Rate of £8.91
  • 40 hours per week
  • Training and Development
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