APCOA Parking UK is now the UK’s leading provider of tailored parking solutions with an established presence in Europe, managing 1.3 million parking spaces, across 12 countries and approximately 4,300 employees.
The Focus of the Role
As a Customer Service Agent you will provide a professional and courteous service to customers, the client and other users of the car park. You will be expected to maintain the car park & equipment to the required standards, safety & security.
What You'll Do
Carry out relevant basic maintenance of payment machines, entry and exit barriers and other company equipment
Effectively deal with client and customer enquiries on site where possible or refer clients to the appropriate level of management within APCOA
Ensure patrols are carried out in accordance with sites KPI’s & recorded
Assist with the collecting, counting and banking of all revenues from the site
Ensure site is kept clean, tidy and hazard free at all times carrying out routine litter patrols
Report any element of car park service that might compromise our level of service
Ensure a consistently high level of customer care and early response to the help points
Assist with tasks within the car park as requested and support other members of the team
What You'll Bring
Excellent customer service skills
Experience of working within a customer service environment
A reliable and responsible attitude to work and proactive nature