Customer Service Agent (Pembury, UK)

Customer Service Agent (Pembury, UK)


Maidstone and Tunbridge Wells Hospital

About Us

APCOA Parking UK is now the UK’s leading provider of tailored parking solutions with an established presence in Europe, managing 1.3 million parking spaces, across 12 countries and approximately 4,300 employees.

The Focus of the Role

As a Customer Service Agent you will provide a professional and courteous service to customers, the client and other users of the car park. You will be expected to maintain the car park & equipment to the required standards, safety & security.

What You'll Do

  • Carry out relevant basic maintenance of payment machines, entry and exit barriers and other company equipment
  • Effectively deal with client and customer enquiries on site where possible or refer clients to the appropriate level of management within APCOA
  • Ensure patrols are carried out in accordance with sites KPI’s & recorded
  • Assist with the collecting, counting and banking of all revenues from the site
  • Ensure site is kept clean, tidy and hazard free at all times carrying out routine litter patrols
  • Report any element of car park service that might compromise our level of service
  • Ensure a consistently high level of customer care and early response to the help points
  • Assist with tasks within the car park as requested and support other members of the team

What You'll Bring

  • Excellent customer service skills
  • Experience of working within a customer service environment
  • A reliable and responsible attitude to work and proactive nature

What We’ll Offer You

  • £7.83 per hour
  • 40 hours per week, 5 days Monday to Friday
  • Training and Development
  • Pension
  • Employee Discount Scheme
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