Customer Service Assistant (Aberdeen, UK)

APCOA Parking UK

We are looking for an enthusiastic individual to join our diverse team at Aberdeen International Airport. As the face that represents APCOA the successful applicant will be of smart appearance and will provide a high standard of front line customer service. Responsible for ensuring the car parks operate efficiently at all times by carrying out front line maintenance, regular patrols and cleaning duties, this role requires a flexible and self-motivated individual. The role involves working day and night shifts and a full driving licence is essential.

What You'll Do

  • Ensure the efficient operation of all car parks and the controlled forecourt
  • Deliver excellent customer service
  • Ensure all procedures are fully complied with at car parks and drop off zones
  • Understand and be fully familiar with the parking equipment, pre-booking system, ANPR system and other related equipment
  • Operate parking control equipment and perform repairs, maintenance, or replenishment as required
  • Regulate the entry and exit of vehicles to and from car parks
  • Park vehicles in a way that maximises the potential space and revenue
  • Monitor the appearance of the car parks and working areas
  • Undertake regular/random mobile/foot patrols of the car parks and monitor activity and to deter criminal activity
  • Be fully familiar with the ANPR system and CCTV equipment
  • Control the movement of coaches in the coach area
  • Assist customers in distress or in need of assistance

What You'll Bring

  • IT Literate
  • Excellent Spoken English
  • Evidence of ability to communicate and interact with the public
  • Driving licence- Essential
  • Smart and Professional
  • Able to work under pressure
  • GCSE or equivalent in English & Maths
  • Desirable - First Aid and Fire Warden qualifications and/or Advance Driving Licence or Professional Driving Qualification

What We’ll Offer You

  • £8.40 per Hour
  • 42 hours per week, 4 on 4 off (12 hour shifts, days and nights)
  • Training and Development
  • Pension
  • Employee Discount scheme

This is an excellent opportunity to join our dynamic and growing organisation if you are interested apply now

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