Operations Manager (New York, US)



ParkWhiz/Arrive is looking for an Operations Manager based out of NYC to further strengthen our position in the East coast market. This person will report to our Regional VP of Market Development and be responsible for ongoing relationship development and management with parking operators in the NY area – building on our existing market leadership

What You'll Be Doing

  • Support client relations, revenue growth, data analytics, and customer experience by analyzing data, trends, and key performance indicators
  • Develop and strengthen relationships with parking providers to ensure the best location, highest availability, best pricing, and highest margin – all in the name of an optimal driver experience
  • Inform and educate parking operators on new product offerings and experiences - ensuring a strong understanding and adoption to maximize revenue
  • Monitor data – both quantitative and qualitative – working closely with Customer Experience, Merchandising and Product to prioritize product improvements
  • Identify opportunities and diagnose inefficiencies by analyzing supply and demand trends
  • Partner with clients and ParkWhiz Seller Support to provide specific reporting deliverables
  • Monthly check ins with every NYC Operators via phone, email, face to face, or social function
  • Strengthen the ParkWhiz and Arrive brands among operators and find ways to create value outside of revenue

What You Bring to the Table

  • Bachelor's degree (preferred) with minimum 2 years of proven experience in sales or business development (experience in parking & transportation industry, or related field, highly preferred)
  • Ability to digest the competitive landscape and maintain market pulse with parking operators – understanding potential conflicts of interest and developing long term strategies that prove mutually beneficial
  • Positive, energetic, and entrepreneurial personality
  • Excellent written and verbal communication and the ability to interface with stakeholders at all levels
  • High level of business acumen, a professional demeanor, and integrity
  • Commitment to quality and ethical standards – truly a partner to your clients
  • Strong listening and interpersonal skills with specific attention to customer service
  • Proficiency with Microsoft Office related products, Google Docs, Google Analytics and experience with Customer Relationship Management (CRM) tools
  • Comfortable in a constantly changing environment with a strong desire to learn, grow and succeed

Who will I work with?

We are a very tight knit group that is inclusive, fun and hard working. Our number one priority after producing a great product and customer experience is keeping that spirit alive. We have a firm, non-negotiable no jerk policy. We accept you for who you are and consider everyone on an equal opportunity basis without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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