Field Service Technician – Parking Control Management Systems (Birmingham, UK)

CAME Parkare

Field Service Technician – Parking Control Management Systems (on street and off street) for Midlands Area.

  • Working in and around the Midlands area, BIRMINGHAM, COVENTRY.
  • Hours: Mon – Fri 8.30am - 5.30pm

Participation in weekend call out rota.

Other benefits: Company Service Van, 28 days holiday (inc Bank Holidays), company pension, laptop, mobile phone. Initial training provided with ongoing support with scope for progression and personal development.

CAME Parkare UK, who are part of the CAME Group of companies, are a wholly owned subsidiary of Parkare Group, a world leader in the design, production, installation and maintenance of both on-street and off-street parking access and revenue control systems

Duties involve:

  • Respond to calls for service as directed by the Customer Service team
  • Fault finding, including on-site fault diagnostics
  • Remedy faults, including software updates within customer service level agreement
  • Internal maintenance, service and repair of machinery including
  • Stripping and cleaning of assemblies
  • Clearing ticket / coin / note debris & residue
  • Inspection of running gear (rollers, gears etc)
  • Clearing jammed mechanisms replacing parts as required
  • Control of spare parts
  • Cary out PPM (planned preventative maintenance)
  • Participate in new system installations and upgrades
  • Elevate 2nd line system performance problems to a Technical Support Engineer
  • Carry out company documentation efficiently and on time where required
  • Promote the cross sale of Company products where possible
  • Being flexible and travel sometimes at short notice to response to urgent requests or extend hours to fix problems
  • Participate in the weekend standby rota

Experience

Ideally you will have had some experience in the parking industry but we are looking for mechanical and electrical engineers with related experience perhaps from the door/gate entry industry, access control systems, elevator/lift systems or electronic security products.

You will ideally have practical working knowledge of the following:

Essential

  • Be familiar with belt / gear driven mechanisms
  • Ability to recognise worn parts (belt tension, roller wear, magnetic head wear etc) and so understand when they should be replaced
  • Vending machines or similar (note and coin readers)
  • Site wiring and engineering drawings
  • Mains and Low Voltage electricity
  • Electronics and electrical components
  • Switch and relay technology
  • Alarm systems
  • Fault Diagnostics
  • Light and medium engineering
  • Mechanics
  • IT literate, ability to use a laptop confidently
  • Awareness of and responsibility for safe working practices

Desirable

  • PC and networking environments
  • SQL Database Management
  • GSM and wireless technology
  • ANPR technology

Personal Attributes

  • Calm and confident nature
  • Logical, dextrous and systematic in approach to problem solving/fault finding
  • Excellent interpersonal skills with the ability to communicate at all levels in person, on the phone and through email.
  • Open, consistent and reliable
  • A great customer service and work ethic
  • Comfortable working alone and taking initiative and being personally accountable
  • Thorough and conscientious
  • Positive ‘can do’ attitude
  • Able to pick up new knowledge quickly and keen to keep learning
  • Flexible and adaptable to respond to changing situations
  • Promote an Environmentally protective and Health & Safety conscious work environment
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