Field Service Technician – Parking Control Management Systems (on street and off street) for Midlands Area.
Working in and around the Midlands area, BIRMINGHAM, COVENTRY.
Hours: Mon – Fri 8.30am - 5.30pm
Participation in weekend call out rota.
Other benefits: Company Service Van, 28 days holiday (inc Bank Holidays), company pension, laptop, mobile phone. Initial training provided with ongoing support with scope for progression and personal development.
CAME Parkare UK, who are part of the CAME Group of companies, are a wholly owned subsidiary of Parkare Group, a world leader in the design, production, installation and maintenance of both on-street and off-street parking access and revenue control systems
Respond to calls for service as directed by the Customer Service team
Fault finding, including on-site fault diagnostics
Remedy faults, including software updates within customer service level agreement
Internal maintenance, service and repair of machinery including
Stripping and cleaning of assemblies
Clearing ticket / coin / note debris & residue
Inspection of running gear (rollers, gears etc)
Clearing jammed mechanisms replacing parts as required
Control of spare parts
Cary out PPM (planned preventative maintenance)
Participate in new system installations and upgrades
Elevate 2nd line system performance problems to a Technical Support Engineer
Carry out company documentation efficiently and on time where required
Promote the cross sale of Company products where possible
Being flexible and travel sometimes at short notice to response to urgent requests or extend hours to fix problems
Participate in the weekend standby rota
Ideally you will have had some experience in the parking industry but we are looking for mechanical and electrical engineers with related experience perhaps from the door/gate entry industry, access control systems, elevator/lift systems or electronic security products.
You will ideally have practical working knowledge of the following:
Be familiar with belt / gear driven mechanisms
Ability to recognise worn parts (belt tension, roller wear, magnetic head wear etc) and so understand when they should be replaced
Vending machines or similar (note and coin readers)
Site wiring and engineering drawings
Mains and Low Voltage electricity
Electronics and electrical components
Switch and relay technology
Light and medium engineering
IT literate, ability to use a laptop confidently
Awareness of and responsibility for safe working practices
PC and networking environments
SQL Database Management
GSM and wireless technology
Calm and confident nature
Logical, dextrous and systematic in approach to problem solving/fault finding
Excellent interpersonal skills with the ability to communicate at all levels in person, on the phone and through email.
Open, consistent and reliable
A great customer service and work ethic
Comfortable working alone and taking initiative and being personally accountable
Thorough and conscientious
Positive ‘can do’ attitude
Able to pick up new knowledge quickly and keen to keep learning
Flexible and adaptable to respond to changing situations
Promote an Environmentally protective and Health & Safety conscious work environment