Role: Product Support Engineer - Car Parking Systems
Reporting to: Service Manager Midlands/North
Came Parkare UK, who are part of the CAME Group of companies, are a wholly owned subsidiary of Parkare Group, a world leader in the design, production, installation and maintenance of both on-street and off-street parking access and revenue control systems
Experienced technical support engineer is required to provide technical support for the CAME Parkare customers UK sites in support of a brand new product and our range of legacy and current lines.
The technical support role will involve (after training):-
Handling technical support requests
Training of service personnel and other technical staff
Compile technical and operational manuals (including drawings)
Provide technical support for Came Parkare’s UK business - remotely and by visiting customers sites in person as and when required
Apply processes and procedures for the commissioning and testing of new parking equipment systems
Maintaining communication channels with Barcelona and the UK team
Training of our customers and service engineers in all products.
Provide technical support to the CAME Parkare service engineers and clients in the UK
Writing and maintaining operating and technical manuals
Supporting the sales and project management department with technical information during the tender and installation phases
Fault finding on equipment
Minor software changes (e.g. tariff changes)
All other duties as directed by the Management team
Fully computer “literate”.
Full driving license.
Ability to work alone or as part of a team under very varied conditions.
Prepared to be flexible and to travel, sometimes at short notice, and from time to time with occasional nights away - expenses paid.
Calm and confident nature when dealing with customers and the general public
Basic understanding of site and wiring drawings
Experience of low voltage and extra low voltage
Electronics experience desirable
Networking skills including configuration of TCP/IP networks
Computer hardware and software
Querying of SQL Server Databases
Switch and relay technology
Sound Mechanical Knowledge
Prepare company paperwork efficiently and on time where required.
To promote an environmentally protective and Health & Safety conscious work environment.
Experience within the access control industry, door entry systems.
In return for all of the above we offer:
A starting Salary of up to £35,000.00 PA (dependent on experience)
25 Days starting annual holiday, plus bank holidays
A Working week of 8.30am to 5.30pm Mon-Friday
Contributory pension scheme
A role within a progressive Company and one that provides excellent prospects for career growth.