CAME Parkare UK, who are part of the CAME Group of companies, a world leader in the design, production, installation and maintenance of both on-street and off-street parking access and revenue control systems.
An experienced 2nd Line Technical Support Engineer is required to join the technical support team based at our Bristol facility. Working within a team of seven, you will provide technical support for the nationwide CAME Parkare customer sites and our own field support network throughout the UK.
This second line support role incorporates software application support, firmware upgrades, database queries, and electro-mechanical support on our new product range alongside our legacy products present in the market.
Main duties of the Level 2 technical support role:
Providing technical support to Came Parkare’s UK contract clients – via telephone, email, remote connection and by visiting customer sites in person as and when required.
Provide 2nd line technical support as above to our own internal Level 1 service engineers.
Internal Training of Level 1 Service Personnel and other technical department staff.
Creation & Updating of technical and operational manuals (including drawings).
Apply processes and procedures for the commissioning and testing of new parking equipment systems prior to site delivery.
Maintaining regular communication channels with HQ Tech Support in Barcelona.
Supporting the sales and project management department with technical information during the tender and installation phases.
Remote fault finding on equipment and full parking systems.
Minor remote software changes (e.g. tariff changes).
Occasionally participate in the project management and client handover of new system installations and upgrades within your territory.
Complete all required company documentation correctly, efficiently and on time and ensure that all support related issues are reported to HQ support in the correct detailed format and timescales.
All other duties as directed by the Technical Department Manager.
Candidates should have/be able to:
Excellent Communication Skills.
Fully computer “literate”.
Good knowledge of Computer hardware and software.
Working knowledge of Wireless technology.
Reasonable networking skills including configuration of TCP/IP networks.
Demonstrate an understanding of SQL Server Databases.
Demonstrate an understanding of mechanical systems.
Ability to work alone or as part of a team under very varied conditions.
Prepared to be flexible and to travel, sometimes at short notice, and from time to time with occasional nights away - expenses paid.
Calm and confident nature when dealing with customers and the general public.
Basic understanding of site and wiring drawings.
Experience of low voltage and extra low voltage.
Electronics experience desirable.
Switch and relay technology.
In return for all the above we offer:
Competitive salary (dependent on experience).
Company vehicle (corporate branded estate car).
25 Days annual holiday, plus bank holidays.
Normal working hours 8.30am to 5.30pm Mon-Friday (requirement to be flexible).
Contributory pension scheme.
A role within a progressive Company and one that provides good prospects for career growth.