Manager, Service & Commissioning (Oakland, US)

CityLift

Job description

Manager, Service & Commissioning

The Following Are The Key Responsibilities Of The Role

As the Service and Commissioning Manager you will be responsible for a broad range of activities essential to ensuring the reputation, reliability and safety of our customers, personnel and product. This role reporting to the CTO, is focused on an essential portion of our workflow, the handover of a project to commissioning, through training and into steady state operations and maintenance. These core workflows will involve various employees, contractors and 3rd party service companies as required given the requirements of a particular market, all focused on ensuring the best possible customer centric experience. This role requires a leader who can handle pressure and is willing to get their hands dirty when required.

  • Lead the Service and Commissioning organization in exceeding expectations in regards to project schedules, NFPA requirements, reliability metrics, safety and above all our customers experience.
  • Manage customer relationships and expectations coordinating and working as a key part of the team to fulfill customer requirements.
  • Develop and provide reporting, failure analysis, contractual management, maintenance scheduling, and service forecasting.
  • Schedule and coordinate training post commissioning with property managers and/or building engineers as required to fulfill contract requirements.
  • Direct and administer the service and commissioning team on a daily basis ensuring that all in the Western United States where our product is deployed is covered 24/7 with appropriate staffing.
  • Work closely with the Manager of Supply Chain to ensure spare parts inventories are tracked and maintained ensuring the appropriate level of required components are on hand when required.
  • Implement and drive continuous process improvements with the service and commissioning team
  • Navigate and use internal systems including Salesforce, reporting / analysis, MS Office Word / Excel / PowerPoint

Qualifications

The Manager, Service and Commissioning, Western United States must be a self-starter that has a passion for customer centric service and high technology, with exceptional attention to detail. They must have a strong work ethic and be a consummate process driven individual and leader with a strong sense of empathy.

  • Customer oriented
  • You must be a problem solver, who preservers through challenges and can rally a team around a solution and Safely execute.
  • Broad understanding of the service industry
  • Must be very TEAM focused, effective and collaborative.
  • Strong written and verbal communication skills
  • Strong organizational and analytical skills
  • Ability to meet critical deadlines
  • Computer knowledge and efficiency, including Microsoft Office products.
  • Flexible interpersonal skills to work with all levels of management
  • Exceptional time management skills
  • 3 years minimum experience in the service industry
  • This is a role that will require late nights and long hours

Desired But Not Required Qualifications

  • Experience as a non-commissioned officer in the US Military
  • Bachelor degree from a regionally accredited university
  • Experience with automated parking lifts, elevators and/or heavy equipment
  • We are looking for an extraordinary leader that can take an existing team and scale to meet demand and high reliability expectations.

Compensation

  • Compensation will include a combination of a competitive base salary, bonus, and/or equity.

About Our Company

Based in the San Francisco Bay Area with offices in Los Angeles, Miami, Chicago, Boston and China, CityLift Parking is a rapidly growing company that designs, installs and services automated parking lifts that save space and reduce the cost of building parking. We are the future of parking and a key piece of the future autonomous vehicle infrastructure. Started in 2015 in the US, CityLift Parking has installed a range of proven, reliable automated parking lift products that can be customized to meet most parking challenges. The Company grew 300% in 2017 and will again double in size in 2018.

Our team includes a combined 120 years of experience in technology, real estate, engineering, sales, project management and service. We are looking to add to our management team so that we can continue to build a highly respected professional organization that will be the undisputed leader in the automated parking industry.

For more information, please visit our website at www.cityliftparking.com
To apply for this position, please submit your resume to nbarr@cityliftparking.com

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