Customer Account Representative (Minneapolis, US)

Do you have a passion for helping others?

Cornerstone Parking Group, Inc. is seeking a personable, customer-service oriented professional to join our Parking Office Team as a Customer Account Representative. This position serves employees, patients, and visitors at the University of Minnesota Medical Center in Minneapolis. This a challenging, fast-paced, and team-oriented atmosphere, executing all functions and duties of the Parking Office and Photo ID Badges.

Shift

  • Full Time Weekdays
  • Office hours are Monday - Friday, 7:30 A. M. - 4:30 P.M. Rotating opening/mid/closing shift. Must be available within these hours.

As a Customer Account Representative, you will

  • Promote and maintain a positive office atmosphere
  • Provide information and answer questions regarding parking inquiries, valet services, directions, etc.
  • Process parking contract payments
  • Process new, updated, and canceled parking contracts
  • Answer parking office phone lines
  • Issue Hospital Patient and Guest Passes
  • Other duties as assigned
  • Maintain accurate database records with parking contract information
  • Create Photo ID Badges for Employees, Contractors, Students, Family members of patients, etc.
  • Collaborate with other office staff on office operations and projects
  • Exercise critical thinking and problem solving skills
  • Other duties and projects as assigned

Qualifications

  • Minimum two (2) years previous customer service experience, preferably in an office setting
  • Possess basic to intermediate computer and technology skills: email, web browser, Microsoft Office Products, etc.
  • Comfortable using standard office equipment
  • High standards of integrity; responsible, reliable, and professional
  • Pass criminal background check
  • Consistently display a positive attitude, flexibility, and excellent customer service skills
  • Able to think independently, creatively, and use sound judgement to make decisions
  • Reliable, responsible, professional
  • High School diploma or equivalent

Benefits

  • $13-$14/hr., depending on qualifications and experience. Eligible for wage increase after 45 day probationary period
  • PTO - 136 hours per year
  • Medical Insurance is available after 60 days
  • Comprehensive, paid training
  • Rewarding and fun work environment
  • Cornerstone Parking Group is locally owned and operated
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