At EasyPark, we love cities. We love them for work, for play and everything in between. That’s why our mission is to make life in cities that much easier – by taking care of the parking. We make sure you never miss a beat by making it quicker and easier to find, pay, administer, operate and plan parking.
As Customer Care Representative, you will be a part of a team of friendly colleagues in an international environment. You will be responsible for providing our customers with a professional service, high availability and flexibility. You will work primarily with B2C and B2B customers in the Spanish market part time during evenings and weekend shifts.
Answering incoming Customer Service calls and emails from private customers and companies
Actively working with onboarding of customers, customer loyalty and win-back
Administration/Back office tasks
This role is based in our Easypark office in Madrid, and it is a 6 months temporary position with the possibility for extension. You will work 26 hours a week (Mon-Fri from 17:00-21:00 and Saturdays primarily from 9:00-15:00).
We don’t think one size fits all, but a successful candidate might have the following:
We are looking for someone who has a genuine interest in Customer Service and enjoys working in a fast-paced team environment. A social team player with an understanding of what great Customer Experience means and who is independent and self-motivated at the same time. You are curious and like to challenge yourself, to step out of your comfort zone and to try out new things in order to develop and grow. Feedback is something you welcome with humbleness. Is this you? Apply now if you want to join us in spreading Customer Love.
EasyPark expects a lot, not in the old-fashioned way, but in expecting your ideas, initiatives, dedication and commitment to contribute towards the common goals of the company. EasyPark is a driven team with high ambitions. We seek individuals who are truly passionate about their work and possess the entrepreneurial spirit to overcome challenges and deliver. Being a part of the EasyPark team will, for the right person, be a fruitful and personally enhancing journey.
NOTE: Please submit your CV and cover letter in English to be considered.Apply for this job