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Partner Success Manager (Charlottenlund, DK)

EasyPark

At EasyPark, we love cities. We love them for work, for play and everything in between. That’s why our mission is to make life in cities that much easier – by taking care of the parking. We make sure you never miss a beat by making it quicker and easier to find, pay, administer, operate and plan parking.

The Role

EasyPark is looking for a talented person who can become a solid Partner Success Manager in Denmark. You have an "eye for detail", and you are ready to make a great effort to support both our partners (municipalities and private parking-operators), and increase their satisfaction with our solutions. The solutions for the municipalities also include systems for digital parking permits, parking databases and visual analysis tools.

You will play a crucial role in maintaining partner relationships and optimization by doing support through guidance, advice and recommendations. You want to ensure support for the IT systems and that all parking areas are configured up-to-date in EasyPark's systems, so that our end users can park easily and without errors. You will collaborate with various internal functions such as product managers, customer service and service desk, but you will also need to independently troubleshoot and pass on bugs and amendments in our systems.

This is a rare opportunity to be part of a fast-growing company with a start-up culture, a strong focus on data-driven decisions, scalability, and the creation of great customer value.

You will contribute & make an impact through:

  • Daily contact with partners and other third parties regarding support issues
  • Training and ongoing support for municipalities and private parking operators in relation to EasyPark tools and products (eg IT system for resident permits and parking databases)
  • Configuring new parking areas from partners and update/optimizing existing ones in EasyPark systems
  • Configuring new agreements (with cities and parking operators) in our internal systems
  • Project management, including needs definition, testing, and quality assurance
  • Ensuring that signs and stickers in car parks and vending machines are up to date
  • Working closely with our other Partner Success Manager, as well as our Smart Parking Manager on various business development projects

About you

We don’t know you yet, but we believe these kinds characteristics would make you successful in the role:

  • Self-starter with the desire to learn and improve
  • Energetic and proactive, goes the extra mile to reach results
  • Detail-oriented and organized with excellent follow-up to ensure customers' expectations and deadlines are met
  • Extraordinary interpersonal and communication skills, communicates smoothly in both IT and business environment
  • Positive view on collaboration, change and new challenges
  • Technically savvy and driven by new solutions

Your background

We don’t think one size fits all, but a successful candidate might have the following:

  • Bachelor's degree in relevant field or equivalent working experience from a similar role in an IT context
  • Several years of experience working with support or customer care of IT systems (eg SaaS / Cloud or telco systems) for B2B or Public customers.
  • Proven project management skills, coordinating tasks for successful implementation of services & products
  • Experience with project tools and basic understanding of computer programming and APIs
  • Some experience of B2B Account Management
  • Fluency in English and Danish is mandatory. Multiple languages are an advantage

This position is located in our Danish office in Charlottenlund, Copenhagen.

One final thing

At EasyPark we expect a lot, not in the old-fashioned way, but in expecting your ideas, initiatives, hard work and commitment to contribute towards the common goals and the vision of our company. EasyPark has a driven team with big goals, so we seek self aware individuals who are eager to collaborate and are truly passionate about their work and possess the entrepreneurial spirit to overcome challenges and deliver. Being a part of the EasyPark team will, for the right person, be a fruitful and personally enhancing journey.

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