Partner Success Manager (Hanover, DE)

Partner Success Manager (Hanover, DE)

EasyPark GmbH is a highly innovative, digital service company that, in cooperation with municipalities and parking operators, with the help of a multi-award-winning app, drivers to find and pay for parking lots.

Customers can be private individuals as well as companies and their employees. Headquartered in Sweden, EasyPark is the European market leader in digital parking and enjoys a very high customer satisfaction rate of 96%. Due to the steep growth rates, EasyPark expands its team in Germany/Austria.

We are looking for a partner for the main location Hannover as soon as possible,

Success Manager (m / f) - Customer and System Administrator

Your Tasks

  • Implementation and support of the EasyPark services with existing customers.
  • Project management of service implementation after conclusion of contract until handover, test and acceptance by the customer)
  • Deep understanding of the EasyPark software platform EPIC (no prior knowledge required) and after training the ability to make changes in the system (eg creation / modification of parking zones, tariff configuration, Map of parking zones)
  • Deep understanding of services and training and 1st level customer support for all services
  • Responsible for ongoing relationships with external partners. Troubleshooting
  • Development of text solutions for customer service
  • Training of customer service and other new employees with regard to the EasyPark services
  • Limited travel activity

Your Profile

  • Degree in business administration or economics or equivalent training; alternatively vocational training with practical experience in related fields. Many entries into this position are conceivable
  • High affinity for digital products and solutions and basically software efficiency 
  • Excellent problem-solving skills
  • Knowledge in project management
  • Fluent English skills (company language is English)
  • High customer orientation
  • Enthusiasm and passion
  • Excellent interpersonal and communicative skills
  • Structured Working style and high self-motivation
  • Willing to learn and constantly improving

Your Perspective

  • Helping to shape the rapid growth of a unique, innovative product
  • Broad scope for action and design
  • Long-term perspective in a company that has the spirit of a start-up
  • But the security of a medium-sized, international group of companies offers - flat hierarchies, open, personal communication, travel activity in North and East Germany, home office or shared office space, modern communication equipment - reporting line management

Have we inspired you? Have we sparked interest? For a first confidential contact please contact Nico Schlegel. Or send your detailed application documents - preferably by e-mail - stating your salary expectations and your earliest possible starting date to Nico Schlegel.

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