Partner Success Manager (Rome, IT)

Partner Success Manager (Rome, IT)

Are you ready to embark on a journey with us where your daily efforts will contribute to digitizing an entire industry? Do you thrive in customer-focused roles where you collaborate with colleagues across Europe to make sure we are the best possible partner for our customers? If yes, please learn more about this exciting opportunity!

What You Will Do (Among Other Things As Well!)

As Partner Success Manager you will work closely with our Italian partners, i.e., the cities and companies managing parking in Italy. Your main responsibility will be to secure a seamless implementation of the Easypark system by configuring, maintaining and supporting sold product and services for our partners. In this role, you will be based in Rome working closely with the Distribution team in Italy, but also with colleagues across Europe.

As the Partner Success Manager, you will need good project management skills (IT/operations projects) as well as strong relational capabilities. The role is broad, mixing business skills with the ability to establish new relationships as well as to develop and maintain existing ones. In your daily work, you will be required to control the expectations of partners as well as to maintain an ongoing discussion with EasyPark’s Central Service Management and Service Desk teams. The whole way you will demonstrate knowledge leadership and guide the partners towards full digitalization of their parking activities.

We Believe This Kind of Attitude Will Serve as a Great Foundation for This Role

  • Self-starter with the desire to learn and improve
  • Energetic and proactive
  • Persistent and eager to follow-up
  • A positive view on change and new challenges
  • A winner’s mindset achieving targets
  • Willingness to cooperate
  • “Prestige less”: eager to handle a broad variety of tasks and integration at all levels

What You Definitely Need in This Role

  • Fluency in English both verbally and in written form as English is our corporate language
  • Excellent interpersonal and communication skills as well as stakeholder management capability

We Don’t Believe One Size Fits All But Here Are Some of the Things We Think a Successful Candidate Could Have

Analytical Skills

  • Analytical thinking: the ability to analyze and understand the technical and commercial context in detail
  • Strategic thinking: the ability to quickly understand the partner’s and customers’ needs and to adapt the EasyPark concept accordingly
  • Excellent problem-solving skills

Technical Skills and Experience

  • Strong project management skills. Coordinating tasks for the successful implementation of the EasyPark services and products. Ability to prioritize, optimize and balance time and resources
  • IT competencies: basic understanding of computer programming and APIs

Desired Background

  • University degree in engineering or science or equivalent
  • Process/operations management
  • Sectors: IT-ICT-Technology-Digital-Internet-Mobile Apps
  • Adobe Suite (Photoshop, Illustrator), Corel, Macromedia

One Final Thing

At EasyPark we expect a lot, not in an old-fashioned way, but in expecting your ideas, initiatives, hard work and commitment to contribute towards the common goals and the vision of our company. EasyPark has a driven team with big goals, so we seek self-aware individuals who are eager to collaborate and who are truly passionate about their work and possess the entrepreneurial spirit to overcome challenges and deliver. Being a part of the EasyPark team will, for the right person, be a fruitful and personally enhancing journey.

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