ICT Operations Support Engineer (Amsterdam, NL)

ICT Operations Support Engineer (Amsterdam, NL)

Who We Are:

EVBox is the leading global manufacturer of electric vehicle charging stations and charging management software. With an installed base of over 60,000 charging points including 700 fast charging points in 45 countries, EVBox drives sustainable mobility, by bringing the leading electric vehicle charging solutions to the world.

Just like the automobile replaced the horse and carriage, so will electric vehicles replace combustion-based automobiles. A charging point at every parking spot, an Electric Vehicle for every driver.

As an ICT Operations Support Engineer, you’ll be part of our Operation team reporting to our Head of ICT. Your task together with the team will be supporting all ICT related issues company wide.

Responsibilities (Include But Not Limited To):

  • Initial point of contact for all ICT service requests and act as point of escalation for ICT incidents
  • Act as a point of contact for our partners regarding all ICT related issues
  • Identify ways to innovate through better use of existing and new technologies, implement procedures based on company guidelines, security and privacy requirements
  • Support and train employees on a regular and ad-hoc basis
  • Performance management of our network and infrastructure
  • Prepare laptops & phones (both Apple & Windows devices) for new users
  • Provide remote support to our other EVBox locations for all ICT related incidents or service requests

Requirements

  • Experience of providing technical ICT support in an office environment
  • Good knowledge of hardware/software installations and maintenance
  • Experience of providing technical support for both Apple and Windows devices and mobile device management via InTune and Jamf
  • Excellent communication skills in English and French
  • Knowledge of Cloud-based SaaS computing; Okta, Box, Slack, Gsuite and Office365
  • Have experience in Apple and Microsoft based computing hosted environments

Are you tech-savvy and do you see yourself as truly passionate about the EV industry? Do you show affinity with renewable technologies and products? Then we might be looking for you! Our growth and success are driven by the passion and dedication of everyone here in the EVBox family.

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