EVBox is the leading global manufacturer of electric vehicle charging stations and charging management software. With an installed base of over 60,000 charging points including 700 fast charging points in 45 countries, EVBox drives sustainable mobility, by bringing the leading electric vehicle charging solutions to the world. Just like the automobile replaced the horse and carriage, so will electric vehicles replace combustion-based automobiles. A charging point at every parking spot, an Electric Vehicle for every driver.
Provide after-sales support on HPC/DC products to certified/trained partners and contribute to customers’ satisfaction through service quality improvement
Focus areas, main duties and responsibilities
Register, give feedback, follow up on technical incidents and level 3 technical support requests related to DC (incl. HPC) chargers installed base (EU)
Perform deep analyses of technical inquiries, in a distance or on site (EU)
Support and guide service partners and internal technical sales support engineers
Supervise installation and commission pre-series / first stations on large projects
Create knowledge base to capture new learnings and good practices
Contribute to technical documentation and service operations improvement
Customer satisfaction, max uptime of chargers
Solved problems in a timely manner
Provide feedback on functional/technical conformity of the products, from commissioning onwards
Qualify bugs and escalate to the HW development team
Provide recommendations on DC product and process improvement
Contribute to new DC products/changes qualification and final acceptance testing adjustment
Support EU Country Directors and their teams in deploying DC service
Improved quality of EVBox’s products
Engineer/Master’s degree with a technical background or equivalent work experience, preferably with a major in Electricity, Power Electronics or Electro-mechanical field
3+ years of experience supporting in technical support, hardware development, preferably in the industry
In-depth knowledge or willingness to acquire the EV sector
Expertise in electronics standards and principles
Very good understanding of software development and IP communications
Understanding of the product development and manufacturing processes
Previous experience in the automotive industry, sustainable transport, technical supply or energy industry is an advantage
A problem solver, in a high quality and timely manner
Very good verbal and written communication skills in English and German
Excellent interpersonal skills, customer oriented
Patience and calm under pressure
Ability to travel frequently across Europe
Draws distinctions between essentials and side issues and penetrates to the core of the problem. Ability to predict possible consequences of envisaged steps.
Ability to work accurately and meticulously, with an eye for detail, aimed at avoiding (careless) errors.
Ability to communicate effectively, taking into account the comprehension levels of parties to whom the communication is addressed. Ability to translate deeply technical subjects between very technical persons and persons who have no technical background, both ways.
Ability to gear his own efforts towards needs and wishes of both internal and external customers.
Ability to give significance to information in a particular work situation; development and deepening of knowledge in special field of interest and interpretation of consequences for his own organisation.
Recognizes important information, makes connections between data, thinks up alternative solutions and indicates consequences.