Technical Sales Support Engineer (Madrid, ES)

Technical Sales Support Engineer (Madrid, ES)

Who We Are:

EVBox is the leading global manufacturer of electric vehicle charging stations and charging management software. With an installed base of over 60,000 charging points including 700 fast charging points in 45 countries, EVBox drives sustainable mobility, by bringing the leading electric vehicle charging solutions to the world.

Just like the automobile replaced the horse and carriage, so will electric vehicles replace combustion-based automobiles. A charging point at every parking spot, an Electric Vehicle for every driver.

Our expanding business in Spain is looking for a dedicated Technical Sales Support Engineer to support our local customers and channel sales partners. EVBox is growing enormously internationally and therefore the position is bursting with opportunities to join the accelerating EV-industry.

You will be part of our international sales team and you will be performing day-to-day technical, sales and customer support activities in Spain. For this role is it important that you have a good understanding of sustainable mobility and local market requirements for EV charging solutions. You will report directly to the local Regional Director.

Your daily activities will consist of:

Technical and customer support:

  • Deliver 2nd line customer support and 3rd line technical support
  • Register, give feedback and follow up on (technical) incidents and technical support issues related to EV-Box products
  • Ensure the timely and successful delivery of our solutions and products according to customer needs and objectives
  • Train our local technical installers on how to use and install our products
  • Perform deep analyses of (technical) inquiries
  • Answer inquiries of and provide technical information to internal staff
  • Set-up knowledge base and keep it up-to-date
  • Test new releases based on test protocols
  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customer issues and follow problems through to resolution
  • Inform partners, customers and team members about relevant issues
  • Provide product and service advice to existing and new customers
  • Assist the sales director in making the quotations based on customer - and partner input
  • Provide any necessary technical support to salespersons during technical meetings with customers

Sales support:

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customer issues and follow problems through to resolution
  • Inform partners, customers and team members about relevant issues
  • Provide product and service advice to existing and new customers
  • Assist the sales director in making the quotations based on customer - and partner input
  • Provide any necessary technical support to salespersons during technical meetings with customers

Requirements

Qualifications:

  • Bachelor degree with a technical background, or equivalent work experience
  • 3+ years of experience of technical support, sales support or technical customer service
  • Spanish native speaker with good English writing and speaking skills
  • Preferred residency in the greater Madrid region
  • The role requires some travel activities throughout Madrid
  • You show affinity with renewable technologies, product and service innovation
  • In-depth knowledge or willingness to quickly acquire knowledge about the EV sector: you might be already driving an EV or are truly inspired by and passionate about the EV industry in general
  • Previous experience in the automotive industry, sustainable transport, technical supply or energy industry is an advantage
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