As part of a job creation, we are looking for a project manager specializing in maintenance and development of ticketing equipment (public transport sector customers), plus particularly on the subjects Payment and Open Payment.
Reporting to the Project Director of the RUN activity, his role is to oversee and coordinate of maintenance projects or contracts from pre-sales until the end of the warranty. It frames functionally the actors of the piloted project (s).
Is responsible for customer relations by leading project steering committees, meetings
techniques and by creating the interface with the customer.
Ensures compliance with the level of contractual service and customer satisfaction
Manage relations with external stakeholders: Customer relationship management, AMO, MOE
Manage and monitor customer requests with internal stakeholders: Hardware design office
and software, repairs, validation team
Analyze the customer's demand and need through technical data reports, notebooks
charges and calls for tenders
Evaluate the risks and opportunities of the account and materialize them by amendment or changes to
Monitor the P&L of the account with particular attention to the margin
Carries out the internal management of the project: coordination of teams, communication, functional and technical strategic decisions and monitoring of the planning and associated tasks
During fleet update phases ("Retrofit", "upgrade")
Ensures the contractual follow-up of the markets in which it operates.
Anticipates project risks and establishes the associated risk management plan.
Ensures the launch and the follow-up of the specific developments of the project.
Manage subcontractors in synergy with buyers. (civil engineering + installers, cables)
Carries out the financial development of projects by considering risks and profitability.
Ensures the follow-up of the launch into production and the logistics of shipping to customers.
Ensures the implementation on the ground.
You have a successful experience in technical project management of at least 4 years.
Graduated from a Bac + 5 in Mechanical, Software or Electronic Engineering, you have a perfect command of
project management, carrying out calls for tenders and monitoring customer relations.
You know how to manage complex projects and you have a strong ability to analyze, synthesize and take
decision. Autonomous and endowed with the ability to adapt, you have excellent interpersonal skills and
your know how to show force of proposal.
You are recognized for your thoroughness and autonomy and have a taste for teamwork.
You are fluent in English.
Please Note: the original job description is in French.