Administrative Assistant (Cleveland, US)

The Spirit of the Position

The Administrative Assistant provides administrative support to the management team. The Administrative Assistant greets and creates a welcoming atmosphere for our employees, customers and clients by proving excellent service, answering all inbound calls, helping to resolve inquiries, complaints, etc. in a positive manner.

Principal Job Duties

  • Answer telephone calls promptly and provide excellent customer service for clients, customers, employees, applicants, and managers.
  • Maintain office supply inventories and process orders as needed.
  • Ensure that the front desk is attended and phones are answered at all times during office hours.
  • Open and distribute mail on a daily basis.
  • Assist the inventory department in creation of work orders and distributes and follows up with managers in a timely manner when necessary.
  • Prepare weekly operational staffing plan.
  • Manage the supply of office equipment, machines, or properties to the office.
  • Schedules meetings for management staff as needed.
  • Manages and maintains the conference room schedule.
  • Responsible for agenda management, travel arrangements, meetings, and morning huddles for the management team.
  • Manages the parking system operation post office box and ensures timely pick up of all mail.
  • Coordinates the repair and service of office equipment.
  • Prepares correspondence, reports, memorandums, applications, certificates, permits, and other materials from copy, rough drafts, and other sources.
  • Receives, distributes, and organizes incoming and outgoing correspondence and files.
  • Establishes and maintains filing systems.
  • Other related duties as assigned.



  • High school diploma or GED required.
  • Bachelor’s Degree or equivalent work experience is preferred.


  • 2+ years in an administrative support role is required.
  • Data entry experience is preferred but not required.
  • Parking industry experience is preferred but not required.
  • Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.


  • Ability to communicate professionally and effectively.
  • Excellent phone, interpersonal, and organizational skills.
  • Ability to speak, read, and comprehend the English language.
  • Bi-lingual abilities are preferred but not required.
  • Must be open to feedback, differing opinions and other points of view.
  • Demonstrates a sense of urgency and timeliness.
  • Demonstrate the ability to seek improvement.
  • Excellent teambuilding and interpersonal skills.

Physical Demands

  • Ability to lift, push and pull at least 10 pounds.
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