Assistant Facilities Manager (New York, US)

The Spirit of the Position

The Assistant Manager oversees the operations of a location, under the direction of the Parking Manager to ensure 24/7 professional parking management. As a company devoted to promoting an employee-focused servant leadership culture, the Assistant Manager will support the programs and initiatives originating from our home office and help to support the individual needs of their operational teams throughout their assigned location.

Principal Job Duties

  • Assist with the management and development of a team of employees to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking’s culture as a guideline.
  • Identifying high potential employees to support the organization’s continued growth.
  • Responsible for payroll processing; ensuring sign off on hours in timely manner; collaborate with the local payroll department to ensure pay data is completed properly; work with Human Resources Manager to ensure proper wage and hour compliance.
  • Responsible for assisting with the opening of newly assigned location. Hospitality experience preferred.
  • Responsible for financial management of assigned location ensuring adherence to budget and revenue enhancements as it relates to staffing, scheduling and operational expenses.
  • Responsible for developing client relationships and business retention.
  • Organize and narrate parking management skills for Team Leaders and front line staff.
  • Assist the region with the operations preparation for potential new locations including rate surveys, ticket pulls, etc.
  • Daily, Weekly, Monthly, and Annual financial and operational reports as required.
  • Ensuring that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our various clients.
  • Managing, planning, scheduling, training, and directing the activities of Team Leaders and front line staff which may require compliance with the Collective Bargaining Agreements.
  • Implement and complete other projects, programs, and initiatives that may arise from the operation of assigned location.
  • Communicate with local police department and emergency management teams regarding operations.
  • Assist with the monitoring, review, and analysis of the market rate structures.
  • Implementation and completion of other projects, programs, and initiatives that may arise from assigned location.
  • Additional duties as assigned.

Requirements

Education

  • Bachelor's Degree or equivalent work experience.

Experience

  • 1+ years in Management or Supervisory role.
  • Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.

Skills

  • Parking management experience is preferred but not required.
  • Ability to seek improvement and create an environment of idea sharing and creative problem solving.
  • Strong customer service skills and abilities.
  • Ability to be approachable and facilitate coaching conversations with employees and managers.
  • Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
  • Ability to encourage open expression of ideas and opinions.
  • Excellent team building and interpersonal skills.
  • Ability to work independently and multi-task.
  • Ability to communicate professionally and effectively with all levels of the organization.
  • Ability to interpret policies, procedures, and standard business practices.
  • Demonstrates a sense of urgency and timeliness.

Physical Demands

  • Willingness to work in the elements – heat, wind, snow, rain, etc.
  • Ability to lift, push and pull at least 25 pounds.
  • Ability to stand, walk and run for extended periods of time.
  • Ability bend, stoop, squat and lift frequently throughout a shift.
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