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Office Administrative Assistant (Long Beach, US)

LAZ Parking

Description

Want to hear something crazy? Cars only spend 5% of their time driving. Where do they spend the other 95%? PARKED!

LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, we’re the experts!

We are also a PEOPLE FIRST company. We often say “parking is our industry but people are our passion.” Our mission is to “create opportunities for our employees and value for our clients”. If you’re looking to join a growing company led by passionate people committed to being the best – contact us today!

Principal Job Duties:

  • Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.
  • Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
  • Assist customers over the intercom phone in lanes, and in the parking office.
  • Responsible for running and preparing any reports related to daily revenue credit cards, garage data such as DR, SR
  • Availity to resolves customer service issues or questions as needed
  • Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base
  • Process monthly parking and validation payments
  • Process validations request and activate customer parking key cards.
  • Basic computer skills in the parking revenue control system (add/delete accounts, key in required information from monthly applications).
  • Other related duties as assigned.

Experience:

  • Strong customer service experience
  • Ability to communicate professionally and effectively
  • Ability to speak, read, and comprehend the English language
  • Must be open to feedback, differing opinions, and other points of view.
  • Demonstrates a sense of urgency and timeliness
  • Demonstrate the ability to seek improvement
  • Excellent team-building
  • Proficient with Microsoft Office

Physical Demands:

  • Ability to lift, push and pull at least 25 pounds.
  • Ability to stand, walk and run for extended periods of time.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.

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