Client Services Manager (Cheshire,US)

ParkAssist

Job description

Client Services Manager, North America

With to our continued growth, Park Assist is seeking top talent to be considered for the position of Client Services Manager, North America. Park Assist is driving innovation in the parking industry; since our inception in 2005, we have developed sensing and business intelligence solutions for parking and are a global leader in enhanced parking guidance systems.

The ideal candidate will have 4-6 years relevant work experience providing technical help desk and general client services management. The Park Assist Client Services Manager will manage the client services program for Park Assist in North America.

This individual is responsible for understanding, assessing and planning for the support and account management for our North American client base. As part of this role, the Client Services Manager provides leadership to our client services team, including our account manager(s) and support services coordinator(s). This position also requires a strong working relationship with the sales, support and operations teams. The client services director plays a vital part in maintaining client relationships for the company and has a direct impact on company success and our overall continued growth. A client-centric attitude is a must.

Skills And Attributes

  • Develop and execute Client Services Strategy for North America territory
  • Own relationship with the clients
  • Manage Supplier / Contractor Network
  • Understand clients’ operational requirements and pain points
  • Ensure that clients understand how to use our services
  • Develop a client focused training program
  • Coordinate the implementation of Maintenance services
  • Ensure service levels are maintained
  • Develop/Grow Client Services team ensuring clear responsibilities for team members
  • Develop a professional and service oriented culture
  • Provide annual performance reviews for team members
  • Mentor team members and provide career development opportunities
  • Ensure contractors are being deployed in an effective manner
  • Facilitate effective issue collaboration between US and AU support teams
  • Improve systems and processes used by Client Services team
  • Champion improvements to Software Development to deliver efficiencies to support functions

Basic Qualifications

  • Bachelor's Degree from an accredited institution
  • Strong sense of ownership
  • Proven strong interpersonal and customer service skills and the ability to work with diverse teams
  • Leadership experience
  • At least 4 years of client services or help desk management experience
  • Experience with Jira Service desk, Zendesk or other web based service ticket software
  • Strong communications skills
  • Working understanding of IT systems, low voltage power and Ethernet data circuitry and network technology is a plus but not required

Travel: 20-30% -North America
Contact: Jackie Teixeira, HR Manager

Park Assist, LLC is a business intelligence technology company that utilizes cameras to enhance the efficiency and profitability of parking facilities through guidance, license plate recognition, surveillance, and its premium parking features. Our M4 and L4 camera systems improve the parker experience in 24 countries and growing worldwide. Park Assist has offices in New York, San Francisco, Cheshire, Los Angeles, Fort Lauderdale, Sydney, Amsterdam, London, Dubai, Santiago and Panama City. Park Assist is part of the TKH Group, a $1.6 billion publicly traded company headquartered in the Netherlands.

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