Parker Technology is an innovative leader in the ever-changing parking business. We are seeking to hire bright and self-motivated individuals for our Customer Service team. You’ll be responsible for answering live, face-to-face video calls from parking customers across the US. Our Indianapolis-based call center operates 24/7/365. We respond to questions or issues regarding parking services. Familiarity with each parking customer and their policies and the ability to scan computer screens for information enables the reps to answer questions or explain options.
Parker offers the opportunity for growth and a career path in a growing industry. Our service team enjoys a pleasant, comfortable working environment and the tools to do the job right.
How You Make an Impact
Attention to detail – pay close attention to the rules and information for each facility and respond to calls appropriately
Communication – ensure supervisors are aware of repetitive issues at facilities
Teamwork – help other CSRs on the team with information and helpful hints
Dependability – arrive on time and be ready to take calls at the beginning of your shift
What You Bring to the Table
Previous experience working in a contact center or serving customers in fields such as retail or hospitality
Problem solving skills
Ability to read and capture multiple inputs
Good keyboarding skills
Ability to make judgment when given guidelines
Good memory for detail
Prefer to learn by reading and studying
Ability to maintain calm composure under stress of multiple calls; not easily rattled
Help maintain a culture that consists of:
Acceptance and appreciation for hard work, dedication and respect for the job
Represent the core values of Parker to co-workers, leadership, facility contacts and facility customers:
Honesty and Integrity
Goes above and beyond
Excellence in Communication
Understand the document, what it is intended to do and use the principles in communications with staff, facility contacts and facility customer interactions.