Parking Collections Specialist (Chattanooga, US)

The University of Tennessee at Chattanooga


The Parking Collections Specialist is responsible for Parking Services debt collections resulting from fines owed; and serves as the liaison between the University and the outside collection agency. The position verifies the accuracy of invoices from collections and vehicle registration agencies; is responsible for initial review and handling of all parking citation appeals; and processing of identified and unidentified vehicles using parking management software. The position monitors and utilizes multiple public communication channels and responds appropriately.

Responsibilities Include

  • Answering customer service questions regarding collections, parking citations and appeals via phone, email, and in-person.
  • Processing and verifying collections data and ensuring accuracy of invoices from collections agency.
  • Verifying accuracy of parking data, including identifying and correcting duplicate or incorrect citations and vehicle information.
  • Managing parking citation appeals.
  • Assisting with administrative duties, such as year-end write-offs, organization and scanning of present and past files, and other duties as assigned.


  • High school diploma or GED required; Associate’s Degree preferred.
  • Must have 2 years of experience in parking services and at least 1 year of experience in an office environment. 3 years of experience working in collections, 2 years of experience in a higher education parking department, and 2 years of experience with parking management software is preferred.
  • Successful candidates will have experience working with Microsoft Office suite and proprietary parking management software; knowledge of standard parking operations and basic auditing processes; ability to make sound decisions and communicate effectively; and skills in organization, problem solving and information collection.
  • Knowledge of parking in a higher education environment is preferred, as well as advanced skills in usage of parking management software, and skills in determining correct vehicle assignment to individual accounts.
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The University of Tennessee at Chattanooga
End date
Tuesday, April 30, 2019 12:00 AM
The University of Tennessee at Chattanooga
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