Parking Enforcement Supervisor (Austin, US)

City of Austin

Minimum Qualifications

Graduation with a Bachelors degree from an accredited college or university with major coursework in a field related to the job, plus four (4) year’s experience in law enforcement, customer service, or in a field related to the job, two (2) years of which were in a lead or supervisory capacity. Experience may be substituted for education requirements.

Licenses or Certifications:

  • Valid Texas Class C Driver’s License
  • CPR Certification within 6 months of hire
  • Completion of approved training program within 6 months of hire

Physical Requirements:

Physical requirements include lifting/carrying up to 50 pounds; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate two-way radio and basic office equipment. Subject to walking, reaching, and crouching to perform essential functions. Working conditions may be inside or outside with frequent exposure to temperature extremes, high noise, oily surfaces, dust, and inclement weather.

Notes to Applicants

The Parking Enforcement Supervisor will plan, organize and supervise the daily activities and operations of the Parking Enforcement Officers (PEO’s) and the effectiveness of the City’s ticket issuance program. Position will supervise and train PEO’s in parking enforcement regulations, local transportation ordinances, and state laws governing parking of vehicles, mobility services, and provide visible safety presence in patrolled areas.

Regarding your Application:

A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Please list your complete employment history (to include all job duties responsibilities and employment dates) on your online application. The application is an official document; incomplete applications will not be considered (e.g., “see resume” or “see Linked In Profile”). Resumes will not be used to qualify for the position and will not be used to recommend salary.

Close Job Posting:

Department may close the job posting at any time after 7 days.

Candidates may be required to take assessments.

Pay Range

$20.47 – $26.04
Commensurate

Hours

Monday through Friday 730am to 4pm
Hours may vary depending on departmental needs and initiatives; may be required to work special events during off hours.

 

Preferred Qualifications

  • Preferred qualifications include experience in:
  • Writing citations or filing municipal court documents.
  • Operating complex computer applications or technology.
  • Developing business unit programs.
  • Developing standard operating procedures.
  • Developing and providing training on parking laws and citation issuance to division employees and other agencies.
  • Investigating complaints on parking enforcement officers and providing responses to affected parties, taking corrective action as warranted.
  • Responding to City Council and executive level requests (CAFs).
  • Managing budget and proposing purchases and other expenditures to meet division mission.
  • Developing scope of work and assist with enterprise-level projects and deployments.
  • Training PEO’s to testify in court.
  • Exceptional communication skills (verbal and written) and customer service skills to handle and resolve difficult customer issues and requests.
  • Excellent supervisory skills to handle and resolve employee issues up to and including employee counseling and terminations.
  • Using Microsoft Office to write reports, conduct analysis, respond to customer service requests by email, and must be able to learn parking enforcement software and train staff.
  • Physically able to work in the field, walk up to 7 hours a day when needed, lift up to 50 lbs, and work outdoors in all types of weather.

Duties, Functions and Responsibilities

  • Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
  • Plans, organizes, supervises and provides leadership for the day to day activities to ensure maximal effectiveness based transportation laws and city code.
  • Resolves difficult situations involving citizen complaint; investigates incidents and collisions, demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide seamless customer service.
  • Establishes, reviews, and implements standard operating practice, policy, and procedure; analyzes, and communicates statute changes to staff.
  • Establishes, and provides staff training and development of staff in programs, practices, policy, regulation, and code; trains staff in handling hostile situations, CPR, traffic safety, etc.
  • Anticipates and solves problems; guides employees in proper handling of day to day issuances and in enforcing parking and transportation regulations, issuing citations, and in immobilizing and impounding vehicles.
  • Assists with budget preparation, presentation, monitor expenditures, establishes budget controls and ensures division operates within appropriated budget.
  • Issues and monitors equipment for assigned staff; performs inventory control and maintains appropriate supply levels.
  • Evaluates, prepares, and approves equipment/supply purchases; obtains and processes bids, and prepares purchase orders, purchases equipment.
  • Compiles and analyzes data, creates customized reports.
  • Assists citizens and other departments with complaints, questions determining resolution in a professional manner; educates citizens and departments on state and city laws and regulations.
  • Reports suspicious activity to police department when appropriate.
  • Issues licenses (chauffeurs, etc.)
  • Maintains logs and records; maintains employee documents and files.
  • Coordinates with other departments and members of the public to ensure appropriate transportation infrastructure.
  • Assists traffic engineers with engineering studies; coordinates engineering studies with staff and prepares results.
  • Patrols city streets and property to monitor for violations of state and city laws and deteriorating conditions of signs, signals, and other city property; reports issues to appropriate personnel and/or departments, including safety hazards and incidents requiring emergency response.

Responsibilities

Supervision and/or Leadership Exercised:

  • Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

Knowledge, Skills and Abilities

  • Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
  • Knowledge of supervisory and managerial techniques and principles.
  • Knowledge of City practice, policy, procedures, regulations, laws, ordinances, statutes and municipal codes.
  • Knowledge of city and departmental policies and procedures.
  • Knowledge of safety rules, safe working practices and procedures.
  • Knowledge of city streets and places of interest.
  • Skill in training staff in City practice, policy, procedures, regulations, laws, ordinances, statutes and municipal codes.
  • Skill in handling conflict and uncertain situation and in responding quickly and calmly in emergency situations
  • Skill in using computers and related software.
  • Skill in data analysis, problem solving, and handling difficult situations.
  • Skill in oral and written communication.
  • Skill in handling multiple tasks and prioritizing.
  • Skill in using computers and related software applications.
  • Skill in planning and organizing.
  • Ability to work with frequent interruptions and changes in priorities.
  • Ability to train others.
  • Ability to quickly recognize and analyze irregular events.
  • Ability to establish and maintain effective communication and working relationships with city employees and the public.
  • Ability to interpret and apply state and city laws, policies, and procedures.
  • Ability to communicate clearly and effectively, both verbally and in writing.
  • Ability to handle physical requirements of the job.
  • Ability to effectively supervise others.
  • Ability to safely operate a motor vehicle and bicycle.
  • Ability to handle hostile and difficult people.
  • Ability to undergo self-defense training to include various standard techniques and methods.
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