Parking Manager (Detroit, US)

Olympia Development

Job Summary: 

Manages the Parking Services Department at LCA or Foxtown, to include the Fox Garage, Comerica Park, Hockeytown Café, Opera House, Fillmore Theatre or approximately 9,000+ parking spaces. 

Key Responsibilities: 

  • Perform managerial responsibilities in accordance with the Director’s and department's policies, procedures and applicable laws.  
  • Responsible for hiring, training, scheduling, and disciplining of Operations Supervisors, and conduct colleague performance reviews. 
  • Work closely with Operations Supervisors, Managers, and Director to ensure the completion of necessary tasks.  
  • Responsible for maintaining department operations (e.g. payroll, event operations, supervisor schedules, generating of reports, etc.).  
  • Provide input and analysis to department with regard to developing and monitoring the budget.   
  • Develop, approve, and implement department policies, procedures, and reports and train staff on changes.  
  • Assess and determine departmental needs, provide quotes, create purchase orders, and make recommendations to management for approval.  
  • Responsible for making sure all event materials (signs, barricades, cases, etc.) are in sufficient supply; in working order and appropriately dispersed and returned for all events.   
  • Ensure facilities are event ready and Safety Act compliant.  
  • Assist other departments when needed to ensure our guests’ experiences are extraordinary and memorable.
  • Address complaints and resolve issues with colleagues and guests.   
  • Act as department and company representative in internal and external meetings.  
  • Performs other duties as assigned.  

Minimum Knowledge, Skills and Abilities:

  • Bachelor's degree in Operations or Facility Management and 2 years experience involving parking services or event management. Equivalent experience may be considered in lieu of formal education.   
  • Minimum of five (5) years of experience with at least two (2) years as a supervisor providing formal or informal work direction. 
  • Must have excellent oral and written communication skills. 
  • Possess effective human relations and conflict resolution skills.   
  • Demonstrate readiness to undertake position responsibilities on one's own and the ability to work independently. 
  • Ability to read, understand, and convey technical documents, including but not limited to policies, safety procedures, maintenance instructions and operator manuals.
  • Previous experience with timekeeping systems (e.g.: Timeclock Plus, Kronos, etc.). 
  • Proficient in the use of computers (Word, Excel, etc.). 
  • Evidence of problem solving ability and the ability to make decisions based on solid business judgments and experience. 
  • Ability to work with mathematical concepts such as probability and statistical inference and fundamentals of plane and solid geometry and trigonometry.
  • Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations. 
  • Maintain a valid Michigan Driver’s License with good driving record.  

Preferred Skills, Knowledge, and Abilities

Prior experience in parking industry and event operations. 

Working Conditions:

  • Extended periods of standing in all types of weather conditions.  
  • Position may require stooping, crouching, or kneeling.  
  • Ability to lift of move up to 100 pounds.  
  • Position may be exposed to moving mechanical parts and vehicle exhaust.  
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