Reporting to the Customer Support Director at ParkingSoft LLC, the Training Specialist within the Customer Support and Training team will collaborate in the design, delivery and continuous improvement of training programs; conduct needs assessments, develop reinforcements and evaluate outcomes. In addition, the Training Specialist will also facilitate and deliver training to ParkingSoft internal and external customers as needed.
The Training Specialist is primarily responsible for the development, delivery, facilitation, and continuous improvement of training curriculum and all supporting materials, aids and manuals. Success in this role requires the ability to collaborate with Subject Matter Experts and others to develop both technical and non-technical training programs for internal, external customers and Strategic Business Partners.
The ideal candidate will have 5+ years’ training experience in a customer service environment. 2+ years’ experience with some type of Authoring Tool. Highly skilled in MS Office Product Suite (Word, Excel & PowerPoint). Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate.) Experience publishing to wide-range of learning management systems. Parking industry with familiarity of parking terminology and basic troubleshooting skills a plus.
You need to demonstrate the following.
Achievement Focus - Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals. Demonstrates persistence and overcomes obstacles.
Adaptability - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.
Communications - Exhibits excellent listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods. Excellent written and verbal skills. Strong interpersonal skills to interact with clients, management, and peers. Effective cross-department communication. Outstanding communication and presentation skills with the ability to build rapport with trainees and hold audience’s attention during REMOTE training (web-based) and LIVE Training.
Customer Service - Is a role model of courtesy and sensitivity. Exhibits confidence. Solicits internal/external customer feedback to improve service.
Dependability - Commits to doing the best job possible. Follows instructions but takes initiative towards organizational goals. Keeps commitments. Meets attendance and punctuality guidelines. Responds to requests for service and assistance. Takes responsibility for own actions.
Problem Solving - Takes initiative to identify and solve problems. Works well in group problem solving situations. Resolves problems in early stages. Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. A wide degree of creativity is expected.
Organization - Detailed oriented and highly organized. Ability to manage ones workload using effective time management skills. Ability to meet firm deadlines.
Technical Savvy - Experience in Google G Suite, Docs, Sheets, Calendars, Microsoft Office, Word, Excel, PowerPoint, and Adobe Captivate. Strong typing skills.
Leadership - Recognizes and acknowledges the contributions of team members. Keeps the betterment of the team in mind when interacting with junior Customer Support Analysts and helps to promote a team environment.
Parking Acumen - Ability to learn and relay information using proper parking terminology in order to speak intelligently and train internal/external customers.
Based in Atlanta, GA, ParkingSoft develops and manufactures user-friendly parking access and revenue control systems (PARCS) that let our clients focus on their core businesses, helping them to increase profits and customer satisfaction. We deliver a full range of innovative parking solutions and services that integrate secure, current technologies with a focus on usability for both facility operators and parkers.
We're on the leading edge: technology innovation is our backbone, rooted in our extensive parking operational experience. ParkingSoft seamlessly integrates hardware and software as a service (SaaS) applications and platform solutions, blending first class .NET framework development with simplicity and reliability in our hardware designs. With a unique focus on end-user (parker) satisfaction, ParkingSoft is developing and delivering web-based, real-time systems that reduce maintenance and operating expenses while enhancing revenue for our customers.Apply for this job