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Account Support Specialist (Atlanta, US)

ParkMobile

To Power Smart Mobility for Every Driver and Vehicle, Everywhere

For decades, parking was a hassle. Then in 2008, ParkMobile launched with a simple goal: make parking easier. Today, our team is committed to creating tech-based solutions that power smart mobility and make parking hassles of the past obsolete. We do this by creating innovative solutions that connect parking and mobility ecosystems, eliminating friction while maximizing convenience and efficiency. At ParkMobile we offer agile frameworks and incentives for innovators and problem solvers, all at the perfect spot for work and play at the heart of midtown Atlanta.

We’re experiencing exciting growth. We’re looking for more people to join our team and help shape a product used by more than 28 million people.

What You'll Do

  • Parkmobile is looking for a professional and energetic Account Support Specialist to provide responsive support to our growing network of clients. This role will be a key member of the Account Management team, helping to building out the process for managing our digitally enabled client segment, including ticketing, telephone, and troubleshooting.
  • Build strong working relationships with clients, working to respond to requests and troubleshoot issues quickly and effectively
  • Develop written and visual client-centric communications content, and implement strategic communications campaigns to encourage client engagement, retention, and revenue growth
  • Build and leverage key learnings to continually improve Account Management Helpdesk processes and outcomes
  • Assist Parkmobile Account Managers with day-to-day management of accounts
  • Keep a detailed record of client account activity using Parkmobile’s CRM software

Who You Are

  • Self-motivated with a positive, optimistic attitude
  • Excellent written and verbal communication skills
  • Excellent organization skills with the ability to multi-task
  • Comfortable with a fast-paced environment and changing requirements
  • Communications, customer service or client management experience preferred

We know there’s no such thing as a “perfect" candidate. We’re all a work in progress and are growing new skills and capabilities all the time. ParkMobile welcomes those who are passionate about learning and evolving. If this looks like a role where you could do work that excites you, we hope you’ll apply.

What you’ll enjoy about joining our Team

We believe in work/life balance. Seriously. Our team members well-being is just as important to us as their work. We are humans first, employees second. We offer a ton of competitive perks, including:

  • Unlimited PTO
  • Medical, dental and vision coverage
  • 401K Matching
  • Casual Dress
  • Paid Parental Leave
  • Flexible Work Hours
  • Learning and Development Opportunities
  • Company Social Events - happy hours, outings, and more
  • Pet Insurance
  • Company Community Service Events

About ParkMobile

At ParkMobile, we aim to build an inclusive culture where differences are used to inform better creative, strategic, and business decisions. We actively seek diversity of backgrounds, education, beliefs, and ways of thinking. We look to create a culture where everyone can belong because we believe that people do their best work when they can show up every day as their authentic selves. ParkMobile is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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