ParkMobile is looking for an Implementations Manager to join our growing team. As a member of the Implementations Team, you will work directly with internal stakeholders and external clients to successfully implement ParkMobile’s on-demand/zone solutions at specific client locations. It will be your job to manage and exceed client expectations for all implementations and ensure that they are delivered according to the project timeline. You will be an integral member of the operations team working with others in the department and you will be expected to quickly develop proficiency with all ParkMobile products and tools which will allow you to deliver effective and seamless client services.
Plan and manage the implementation of ParkMobile products for on-demand/zone clients. Responsible for providing oversight and driving the implementation of specific client requests
Develop and manage internal and client project expectations while ensuring all applicable functional areas within ParkMobile are engaged on the project
Coordinate implementation status update meetings with clients and internal stakeholders
Travel, on occasion, to direct implementation activities at client sites.
Demonstrate effective time management skills to handle a high volume of tickets
Design and optimize ParkMobile on-demand/zone implementations, including structure and strategy, to address client goals and maximize execution.
Work with internal teams to identify and recommend marketing opportunities aligned with client’s business objectives.
Demonstrate developing knowledge of all program implementation details for ParkMobile on-demand/zone products.
Who You Are
Bachelor’s degree preferred or equivalent experience
Operational implementation experience is preferred, experience in the parking industry is a plus
Listens effectively and takes comprehensive, organized training and/or meetings notes, asks questions if unsure
Passionate self-starter with strong work ethic, positive attitude and a high energy level
Strong attention to detail and big picture orientation
Strong interpersonal skills
Ability to manage multiple tasks and drive issues to resolution
Demonstrated effective written and verbal communication skills that include internal communication of client opportunities, issues, escalations and external communication that includes key ParkMobile messages
Ability to construct an effective presentation; previous experience training clients and external customers
Ability to adapt quickly and handle stress in difficult situations
Strong computer skills, including but not limited to: Word, PowerPoint and Excel, and the aptitude for learning new systems.
Travel between 10-20%
Why You’ll Love It Here
Competitive compensation and an extensive benefits package
A comprehensive list of medical, dental, and vision coverage plans for you to pick from
Company-paid short-term disability, long-term disability, and life insurance
401K with a 3-year vesting schedule and up to 4% matching of your elected contribution
11 observed, company-paid holidays
21 vacation days to start and an additional day of PTO at your anniversary date each year (up to 28 days total) – and we expect you to use all of it
Generous paid parental leave, including 4 paid weeks for primary caregivers and 2 paid weeks for secondary caregivers
A light-filled Midtown Atlanta office with both private and collaborative spaces to work, unlimited snacks and beverages, and easy access to MARTA
Company-paid volunteer days to support the community that supports us
Company and team outings because we play just as hard as we work
Employee referral bonuses to encourage the addition of stellar people to the team
Spontaneous nerf-gun wars to wake you up and Thursday happy hours to wind you down
ParkMobile, LLC is the leading provider of smart parking and mobility solutions in North America, helping millions of people easily find, reserve, and pay for parking from their mobile devices. The company’s technology is used in over 3,000 locations across the country, including 7 of the top 10 cities, as well as airports, stadiums, and universities. ParkMobile has been named to the Inc. 5000, Deloitte Fast 500, Entrepreneur360, and Atlanta Business Chronicle’s Pacesetter list. At ParkMobile, we aim to build an inclusive culture where differences are used to inform better creative, strategic, and business decisions. We actively seek diversity of backgrounds, education, beliefs, and ways of thinking. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.