The Manager of CRM Operations is a critical role at Passport. This role serves as the strategic lead and enterprise administrator for the Salesforce.com platform, setting the direction of how we use Salesforce.com and executing on this strategy. This person will contribute to high profile projects to drive Salesforce.com innovation and improve business processes within the Revenue Operations organization and across stakeholder functions including Marketing, Sales, Client Success, Service Delivery, Finance, Product and Legal. This position will have a unique blend of planning and delivering Salesforce.com strategies, Salesforce.com administrator and system support expertise, as well as a strong understanding of the internal team's processes.
You are a good fit for this role if you have a proven track record of being highly motivated and self-directed are able to drive a project from conception to start to finish. You are a problem solver and don't get sidelined by roadblocks and objections, but efficiently work through them to find the right solution. You are a strong cross-functional collaborator and you have the ability to build relationships with executive stakeholders. You have the ability to self-start, prioritize, and stay organized in a dynamic work environment. You have a passion for excellence and high quality in the finished product, including strong attention to detail.
Passport is reimagining the transit and parking experience with a suite of SaaS platforms for our clients and mobile applications for end users. Passport's software platform enables governments to improve operational efficiency for parking and transit operations through smart technology for payments, management, and reporting. By leveraging online and mobile services, leaders are able to access rich data that generate insights that drive better revenue, eliminate waste in the system, and improve outcomes for citizens.
Passport's product lines--parking payments, transit payments, enforcement and permit management--collectively serve to deliver dynamic tools for agencies to better connect with their communities. Its services have been adopted by over 20 of the top 50 cities in North America and over 2,000 locations including Chicago, Toronto, Boston, Portland, and Miami. Passport's mission is to reduce operational complexity and deliver intelligent data to improve decision making for its clients.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability or protected veteran status, or other category or classification protected by applicable law.Apply for this job