As an IT Support Analyst within the Internal Systems and Tools team at Passport, you will be at the center of providing an exceptional customer experience to Passporters throughout the entire organization. You’ll do this in our incredibly fast-paced, exciting, and constantly evolving environment. You will be part of a team that governs, provisions, and fully supports all internal systems and tools used by Passport employees. You’ll ensure strong internal relationships and satisfaction with our employee base and maintain a consistent and superior experience with Passport Internal Systems and Tools.
Simply put, you have it together - people enjoy working with you, your team respects you, your colleagues are regularly impressed by you. You have strong technical capabilities, inexhaustible problem-solving skills and you can juggle it all. You know the ins and outs of managing large case volumes, and you take tremendous pride in fully understanding the businesses you support. You are not afraid of challenging situations and know how to navigate carefully during challenging client conversations. You constantly set the bar high with your daily work and then raise the bar higher for both you and your team. You thrive in a constantly changing, fast-paced environment. You can balance short and long-term objectives. You own the details. You are always thinking a few steps ahead. You listen, collaborate, take note of alternate viewpoints, and implement the best solutions. You can communicate with the best by being clear, concise, and listening.
Passport sets cities in motion, helping to create more livable, equitable communities. Based in Charlotte, North Carolina, Passport is a transportation software company, delivering the operating system that enables cities to manage vehicle interactions with streets and sidewalks. With Passport, city leaders increase convenience, efficiency and compliance today and tomorrow. Trusted by more than 1,200 cities, universities and agencies, including Chicago, Toronto, Los Angeles, and Miami, Passport is one of the fastest-growing companies on the Inc. 5000 and Deloitte Technology Fast 500 lists, and was named to Fast Company’s World’s Most Innovative Companies for 2020.
Passport provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.Apply for this job