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Product Operations Manager (Charlotte, US)


About the Role:

The Product Operations Manager is a critical member of the Product & Design team focused on accelerating and improving the quality of product development. This role will work very closely with various teams, including product management, engineering, user experience, marketing, sales, customer support and legal, etc. They will own, take the lead on implementing and continually enhancing strategic analyses, tools and processes to help improve the efficiency and efficacy of product development at Passport.


  • Own the Product Development Process at Passport, working across the various product and engineering portfolios to ensure a consistent and disciplined approach to building world-class products
  • Help drive a cohesive product roadmap and ensure alignment with our long term strategy
  • Manage the Release Cycle for new products and features. Ensure proper coordination, communication, planning and alignment across Product, Engineering, Product Marketing, Sales, Client Success and Operations.
  • Establish regular cadence between Product and Revenue/Ops teams to communicate product objectives and gather feedback from internal stakeholders
  • Collaborate with the product and design leadership to understand existing bottlenecks and develop new programs and processes to address
  • Own and monitor Product KPIs, constantly striving for clear and scalable metrics to measure success of our initiatives
  • Support and lead product research initiatives including direct client engagement and feedback, user experience research, market and competitive analyses and thesis formation to guide our overall product vision
  • Become a strong product expert across the suite of Passport solutions to support the product teams by providing triage support and by ensuring user-facing teams are equipped with the necessary information to support new products
  • Manage the tools and best practices used by our product teams
  • Foster an environment of collaboration, partnership, customer focus, quality, excellence, urgency, accountability, continuous improvement, and innovation.


  • You have 4+ years of experience in product operations, product management, or an operational role that worked closely with product and engineering teams, preferably in the SaaS/enterprise software industry
  • You have excellent project management skills and the ability to communicate and collaborate effectively with people at all levels across the company
  • You love data and analytics and have a proven ability to analyze hard, loosely defined problems and turn that work into clear, actionable insights
  • A strong self-starter with superior attention to detail, the ability to work independently, and prioritize and balance multiple requests, projects, and deadlines
  • Strong written and verbal communication skills, with experience at explaining highly technical topics to technical and non-technical audiences
  • You are passionate about delivering an amazing user experience and can develop a deep understanding of a complex product and its use cases
  • Experience with JIRA, Confluence, Excel, SQL strongly preferred
  • You have a track record of proactively managing end-to-end execution of projects and programs

About You:

You have an entrepreneurial mindset and an urge to change the status quo. You express your voice in an environment that values speaking up, listening, collaborating, and diverse viewpoints to implement the best solution. You have a desire to nurture talent in those around you. You thrive in a fast-paced, ever-changing environment and in addition to building a great team, you enjoy rolling up your sleeves and working directly alongside product and engineering teams. Above all, you’re excited to join and contribute to the Design team at Passport!

What You’ll Get:

  • Competitive pay according to Passport’s market-driven pay bands
  • Flexible Time Off
  • Fun and Focused Fridays - No meetings on Fridays! Plus you get every other Friday off to focus on your non-work life!
  • Paid sick leave
  • Generous parental leave benefits

About Passport:

Passport is transforming mobility management for cities, empowering them to create more livable and equitable communities. Passport’s mobility platform enables clients to digitally coordinate all modes of transportation and implement real-time, data-centric management of their curbside and streetspace through its enterprise software. Trusted by nearly 1,000 cities, universities and agencies, including Chicago, Toronto, London, Los Angeles, and Miami, Passport is one of the fastest growing companies on the Inc. 5000 and Deloitte Technology Fast 500 lists. Passport is backed by Rho Capital Partners, H.I.G. Growth Partners, ThornTree Capital Partners, Bain Capital Ventures, Grotech Ventures, MK Capital, and Relevance Capital. For more information, visit passportinc.com.

We are keenly focused on Diversity, Equity, and Inclusion - in short, we are passionate that all people deserve to have a sense of Belonging at Passport. We are so passionate about this that we created Passport WeBelong which is an internal group of employees from all teams, levels, and backgrounds across Passport who serve to educate and guide Passport in being an employer of choice for all people.

Passport provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.

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