Sales Coordinator (London, UK)


Job description

About the Role

The majority of our sales come through a competitive procurement process, which requires answering a government or private sector Request for Proposal (“RFP”). The Sales Coordinator owns the procurement process and works hand-in-hand with the sales and product teams to construct and execute responses. The Sales Coordinator will manage the entire project timeline and ensure a high quality product is delivered on time. The proposal is the most important step in bringing new business to Passport and the Sales Coordinator plays a huge role in our continued success.

You'll collaborate with our product, engineering and marketing teams to translate highly technical and complex concepts into clear, concise, and powerful written products. You'll prepare documents that effectively communicate the value proposition of Passport’s products. You'll write, edit, and rewrite sales proposals in order to put forward the most compelling solution possible based on the specific requirements of each and every proposal.

As well as managing the RFP process you’ll support all field sales work being undertaken by the sales team. You’ll utilise your skills to ensure the sales team have the proper equipment and literature to do their jobs. You’ll support sales plans and work collaboratively to maximise all sales opportunities outside of the RFP process.

Here's what you'll do everyday:

  • Read through RFPs, organise meetings with the deal team lead to develop a strategy for responding to the RFP
  • Organise and format proposals in accordance with Passport’s standardised writing rules and layouts
  • Ensure compliance with technical requirements
  • Collaborate with members of the sales, marketing, finance, legal, or product teams to ensure content is complete, accurate, and timely
  • Write persuasive and accurate responses to RFPs that are read by key stakeholders in the largest cities in the world
  • Create simple graphics to visually represent written statements
  • Process new sales leads as necessary
  • Answer queries from customers and enquiries from prospective customers
  • Track all sales activity and performance to budget.
  • Provides any necessary data or reports to the sales team
  • Arrange appointments with clients and sales team
  • Acknowledge customers by responding to emails, texts, and phone calls
  • Update all contact information for clients
  • Deals with any customer complaints and resolves the issue as necessary
  • Does any necessary administrative work including filing reports or presenting sales team with necessary documents

About You

You strive to be the best at what you do and can work efficiently in any environment. You are a fast learner, and can develop strong narratives. You love partnering with other teams to get the job done. You are thoughtful in your approach to problem-solving and working with your team to come up with the best positioning. You are viewed as a valuable partner by all with whom you work. Sales people love bringing you into the loop on what’s in their pipelines. You are a really good at planning and prioritising your work, and setting clear expectations with your partners and teammates. You have an eagle-eye when it comes to dotting i’s and crossing t’s - nothing gets past your desk without it being 100% error free. You also love ensuring that everything in a proposal matches requirements.


  • Bachelor’s degree
  • Preferably at least 1 year of business experience in technical or content writing roles or with SaaS experience; government experience is a plus
  • Strong grammatical skills
  • Proven track record of consistently delivering and meeting deadlines
  • Excellent communication skills (written, verbal, and listening) with the ability to work effectively across internal and client teams
  • Experience with “Sketch” or similar graphics software is a plus
  • Demonstrated ability to think critically and analytically
  • Amazing time management and organisational skills; grace under pressure
  • Ability to manage multiple projects at the same time
  • Proven experience meeting conflicting deadlines without sacrificing quality of work
  • Ability to learn quickly and continuously improve
  • Ability to work through ambiguity
  • Comfort with regular change and ability to be nimble/resourceful through change

Enhanced Rights to Notice and Access

When you apply to a job on this site, the personal data contained in your application will be collected by Passport Labs, Inc. (“Controller”), which is located at 128 S Tryon St, Suite 2200, Charlotte NC, 28202, and can be contacted by emailing Controller’s data privacy professional is Jason Idilbi, who can be contacted at Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under either the standard contractual clauses or the Privacy Shield. You can obtain a copy of the standard contractual clauses by contacting us at

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.

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