As a Technical Delivery Manager, you will be responsible for the overall delivery of solutions for some of Passport’s most intricate and complex client opportunities. You will be engaged during the sales process for enterprise accounts, providing them a dedicated level of program management throughout their engagement with Passport. You will be engaged during the implementation process and beyond, to oversee and coordinate work activity across numerous teams in Passport and across third party vendors involved in solution delivery for our clients.
You are responsible for clear and timely communication to Passport clients, and the oversight and delivery of development initiatives for your clients. You are the indispensable resource to your clients, acting as their liaison for project delivery within Passport.
You partner directly with Enterprise Sales representatives, and Client Success Executives to provide senior experience and presence to large, enterprise-level clients. You work side by side with senior Solutions Engineers to design end-to-end solutions for Passport’s enterprise clients and ensure those are delivered per timelines and expectations that you set and manage with the client. You will work, as needed, with Project Managers during the Implementation phase of the project on any non-standard project requirements.
If you love a good challenge, are experienced in managing enterprise-level engagements, are driven by solving unique client needs, and have a passion for driving customer satisfaction with your work, you have found the right place!
Simply put, you adept at being an air traffic control coordinator for Passport projects - you know what it takes to be successful in a fast-paced, regularly changing, and sometimes high-pressure environment. You learn quickly, and operate in a calm, cool, and collected manner. You work through ambiguity like a champ. You have incredible time management skills and always find a way to prioritize things in the right order to ensure your internal and external partners are satisfied.
You are able to take complex situations and boil them down to simple requirements and action plans. You work well with lots of different personalities and can bring people together to solve problems with ease. People enjoy working with you, your teammates respect you, and your clients are regularly impressed by you. You are not afraid of challenging situations or aggressive deadlines and know how to navigate carefully during challenging client conversations.
You constantly set the bar high with your daily work and your project portfolio, and then raise the bar higher. You always hit your deadlines. You have a propensity towards continuous improvement and love to figure out the scalable solution. You own the details. You are always thinking a few steps ahead. You listen, collaborate, take note of alternate viewpoints, and implement the best solutions. You can communicate with the best by being clear, concise, and listening.
You read the books, you’ve followed the blogs, and as someone committed to striving for the best, you’re excited to contribute to Passport’s amazing growth goals by joining our team.
Passport is transforming mobility management for cities, empowering them to create more livable and equitable communities. Passport enables clients to facilitate digital payments and control their curbsides through a mobility software platform. Trusted by 1,000 cities, universities and agencies, including Chicago, Toronto, London, Los Angeles, and Miami, Passport is one of the fastest-growing companies on the Inc. 5000 and Deloitte Technology Fast 500 lists. Passport is backed by Rho Capital Partners, H.I.G. Growth Partners, ThornTree Capital Partners, Bain Capital Ventures, Grotech Ventures, MK Capital, and Relevance Capital. For more information, visit passportinc.com.
Passport provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.Apply for this job